Product Specialist - Services

Vertiv Co; Westerville (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Vertiv in Westerville, Ohio seeks a Product Specialist - Services to drive ERP enhancements and support global convergence of ERP templates, balancing regional needs with standardized processes.

You will work across Oracle E-Business Suite modules (Field Service, Depot Repair, Install Base, Service Contracts) and translate business requirements into scalable, standardized solutions, while guiding second-level support and playbooks. This is an on-site role located in Westerville, Ohio.

Qualifications

• 5+ years of experience with ERP systems implementation, support, or product management.
• Proven experience driving ERP enhancements and process standardization across regions.
• Experience translating business requirements into scalable technical solutions.

Responsibilities

• Design and deliver enhancements and process improvements to ERP systems.
• Translate business requirements into scalable, standardized solutions.
• Ensure enhancements align with regional and global strategies.
• Consolidate local processes into a shared global ERP template.
• Reduce local customizations and deviations toward standardized solutions.
• Provide expert-level support on complex, non-standard tickets.
• Analyze root causes of recurring issues and convert them into backlog items.
• Transfer knowledge to Second-Level Support via playbooks and documentation.

Skills

Analytical skills

Communication

Consultative mindset

Project management

Knowledge transfer

Tools

Oracle E-Business Suite

ServiceNow

SharePoint

Job description

Job Summary

The Product Specialist - Services will drive value creation and regional business outcomes by evolving ERP product capabilities through targeted enhancements and projects, while supporting Product Owners towards global convergence. The Product Specialist is positioned at the intersection of high business proximity and high standardization, serving as a key enabler of ERP product evolution across the organization.

The Services Product Specialist will support the following areas:

• Oracle eBS Field Service/Mobile Field Service
• Oracle eBS Depot Repair
• Oracle eBS Install Base
• Oracle eBS Oracle Service Contracts
• Other Service related areas

Key Responsibilities

• Design and deliver enhancements and process improvements to ERP systems
• Translate business requirements into scalable, standardized solutions
• Ensure enhancements are aligned with regional and global strategies
• Consolidate local process variants into a shared global ERP template, ensuring consistency across regions and alignment with the target operating model
• Assess and reduce local customizations and deviations, converging them toward standardized and globally supported ERP solutions
• Identify and eliminate duplicated or overlapping processes and solutions
• Provide expert-level support on complex, non-standard, or recurrent tickets
• Analyze root causes of recurring issues and convert them into enhancement backlog items
• Transfer knowledge to Second-Level Support through playbooks, guidelines, and documentation

Key Performance Indicators (KPIs)

• Application Stability : Maintain and improve system reliability and uptime
• Project Success : Deliver enhancements and projects on time, on scope, and on budget
• % Time on Projects : Maximize time allocation toward strategic enhancement and convergence initiatives

Qualifications

Experience

• 5+ years of experience in ERP systems implementation, support, or product management
• Demonstrated experience in driving ERP enhancements and process standardization across multiple regions
• Track record of translating business requirements into scalable technical solutions

Technical Expertise

• Oracle E-Business Suite - Strong functional knowledge and configuration experience
• ServiceNow - Proficiency in ticket management, workflows, and knowledge base management
• SharePoint - Experience with documentation, collaboration, and knowledge sharing platforms
• Understanding of ERP convergence methodologies and global template design

Professional Competencies

• Strong analytical and problem-solving skills with ability to identify root causes
• Excellent communication skills with ability to engage both business stakeholders and technical teams
• Consultative mindset with ability to provide structured, expert-level guidance
• Ability to balance regional business needs with global standardization objectives
• Project management skills with ability to manage multiple enhancement initiatives simultaneously
• Knowledge transfer and mentoring capabilities (for Senior level)

About Us

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES: High-Performance Culture, Customer Focus, Operational Excellence, Innovation, Financial Strength.

VERTIV BEHAVIORS: Own it, Act with urgency, Foster a customer-first mindset, Think big and execute, Lead by example, Drive continuous improvement, Learn and seek out development, Promote transparent & open communication.

About Vertiv Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]