Product Specialist – Plumbing

Happyhiller; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401k Plan w/ Company Match

Medical, Dental & Vision insurance

Paid holidays

Company paid vacation

Job summary

A leading home service company in Nashville is seeking a Plumbing Product Manager to oversee research and management of products in the plumbing sector. The ideal candidate will have 3-5 years of experience in plumbing trade product management, strong analytical and communication skills, and the ability to work independently. Join a team that values care and invests in employee growth and potential!

Qualifications

• Three to five years’ Plumbing trade product management experience with an emphasis on analytics and product launch.
• Ability to engage in active dialogue with enterprise stakeholders and data providers.
• Strong written and verbal communication skills.

Responsibilities

• Oversee all activities relating to researching, updating, and deploying Hiller’s product/service offering.
• Conduct ongoing market research to maintain awareness of customer needs and market trends.
• Develop and maintain customer-facing price tools in support of Sales/Marketing.

Skills

Analytical thinking

Communication skills

Problem-solving

Self-starter

Multi-tasking

Education

Bachelor’s degree in Business, Economics, or related field

Tools

Microsoft Office suite

Job description

Overview

Our Mission: Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy.

Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.

Why Join Hiller

At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.

Here are even more reasons to join the Happy Hiller Team!

• Our Family Owned & Care Culture
• OUR VALUES
• Healthy Work/Life Balance
• Advancement Opportunities
• 401k Plan w/ Company Match
• Employee Referral Program
• Regular Performance Reviews

Benefits

• Medical, Dental & Vision insurance
• Long and Short-term disability
• Company paid $50,000 life insurance
• Company paid vacation
• Paid holidays
• Medical Flex Spending accounts – Family care

Position Summary

To assist in achievement of the company’s strategic objective and annual goals through the delivery of exceptional service and support reflective of Hiller Plumbing Heating Cooling and Electrical (the Company) vision, mission, purpose, and values.

Responsibilities

• As Residential Plumbing subject matter expert, oversee all activities relating to researching, updating and deploying Hiller’s product/service offering
• Conduct ongoing market research to maintain awareness of customer needs, market trends and competitor offerings in our served spaces
• Evaluate product/service additions/improvements and build consensus business case proposals for senior management that result in differentiated value proposition and profitable growth across the Hiller system, to include:
  • Technician certifications in support of Director of Training
  • Material and equipment posture, in support of Purchasing
  • Regulatory assessments covering all Hiller locations
  • Sequenced launch planning across Hiller system
  • Provide context for Marketing objectives for product/service offering to include seasonal promotions
  • Deliver timely tax credit analyses related to product offering
  • In the context of competitive space, maintain product line profitability by continuously monitoring pricing / proposing adjustments in the face of vendor price or cost structure changes (digital, paper)
  • Develop and maintain customer-facing price tools in support of Sales/Marketing
  • Monitor, evaluate and manage vendor inventories and footprint to provide required service levels to operations while minimizing overall system cost
• Confer with leadership teams to ensure performance according to Hiller standards
• Support Director of Training on end-user training and training materials related to (Trade).
• Other projects, duties and ad hoc analyses as assigned.

Position Requirements

• High character, unquestioned integrity. Aligned with Hiller CARE culture
• Bachelor’s degree in Business, Economics, or related field.
• Three to five years’ Plumbing trade product management experience with an emphasis on analytics and product launch
• A determined, detail-oriented individual who is highly analytical, and a critical thinker with strong problem-solving skills and the ability to interpret the user requirements as well as think “out of the box" when addressing the Company’s reporting needs.
• Ability to engage in active dialogue with enterprise stakeholders and data providers.
• Self-starter who can work independently, establish priorities and be a strong team player.
• Superior multi-tasking skills and the ability to work in a fast-paced, often deadline-oriented, and dynamic environment.
• Versatile, engaged, a self-starter, and analytically driven.
• Excellent communication skills and the ability to work collaboratively with cross-functional teams.
• A sound understanding and experience with demonstrated proficiency within the Microsoft Office suite of products.
• Experience recognizing business problems and developing solutions.
• Ability to grasp and embrace the strategic vision and values of the Company.
• Communication skills to effectively interface with cross-functional teams and executives.
• Strong written and verbal communication skills.
• Ability to quickly learn new product functionality.
• Some travel required. Nashville based.

Physical Requirements

• Concentrate for extended periods of time to read, interpret, and compute figures as well as draft correspondence.
• Visual acuity to read paperwork and computer monitors.
• Communicate with coworkers, suppliers, vendors, customers, and visitors in a respectful, polite, and friendly manner while being dedicated to independent audit principles, personal integrity and loyalty to supervisors and Company.

Position Specific Standards

We sincerely thank all applicants in advance for submitting their interest in this position.

Hiller is an EEOC employer.

Applicants will be required to undergo pre-employment drug screens and background checks.

Apply today if you have what it takes to be a part of the industry's best team in the home service industry!