Product Specialist, Financial Services

AlphaSense; New York (NY); On-site; USD 72,000 - 85,000; Full time

Job summary

A leading market intelligence platform is seeking a Customer Support Specialist in New York. You're invited to engage with clients through various communication methods, enhancing their experience with AI technology. Opportunities for growth and collaboration in a dynamic environment are frequently available, backed by a competitive salary and generous benefits.

Benefits

Performance-based bonus

Generous benefits program

Equity options

Qualifications

• Ability to develop rapport with clients and maintain relationships.
• Excellent communication skills at all organizational levels.
• Strong time management and task prioritization skills.

Responsibilities

• Provide customer support via calls, emails, and chats.
• Conduct product consultations and training for users.
• Assist sales in product pitches and demos.

Skills

Communication

Time Management

Curiosity

Adaptability

Job description

Employer Industry: Market Intelligence and Search Platform

Why Consider this Job Opportunity:
- Salary up to $85,000
- Opportunity for career advancement and growth within the organization
- Performance-based bonus, equity, and generous benefits program offered
- Chance to work with leading companies and financial institutions
- Exposure to cutting-edge AI-based technology
- Collaborative work environment with opportunities for product development

What to Expect (Job Responsibilities):
- Provide customer support via calls, emails, and chats, resolving issues and escalating when necessary
- Conduct training, customizations, and product consultations for users
- Assist sales in product pitches, demos, and trial training calls
- Identify and package relevant content for distribution to clients
- Gather feedback from clients to influence product direction

What is Required (Qualifications):
- Ability to develop rapport with new people and maintain relationships
- Excellent communication skills at all organizational levels
- Curiosity, adaptability, and eagerness to learn quickly
- Strong time management and task prioritization skills
- Ability to distill complex issues into simple terms

How to Stand Out (Preferred Qualifications):
- 0-2 years of experience in client-facing roles
- Background in market intelligence, sales, or customer success

#MarketIntelligence #CareerOpportunity #CompetitivePay #RemoteWork #AItechnology

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