Product Specialist - BMW of Monrovia

Sonic Automotive, Inc.; Monrovia (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

BMW of Monrovia, part of Sonic Automotive, is seeking a Product Specialist to engage customers, respond to inquiries, and generate sales appointments at the Monrovia location. You will enter inquiry data into the CRM promptly and use lead management tools to track opportunities.

The role emphasizes ethical service, accurate data handling, and collaboration with team members to meet performance targets, with base pay plus commission and potential production bonuses.

Qualifications

• Associate-level experience in customer service.
• Enter customer inquiry data into CRM accurately and promptly.
• Generate and schedule sales appointments.
• Conduct phone surveys to assess customer preferences.
• Utilize lead management tools effectively.
• Prepare reports and documentation timely.
• Pass pre-employment checks (background, MVR, drug screen, credit, license).

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate sales appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior and ensure customer satisfaction.

Skills

Customer service

CRM data entry

Sales appointment setting

Phone surveys

Lead tracking

Education

Associate degree

Tools

CRM software

Job description

Product Specialist - BMW of Monrovia in Monrovia, CA at Sonic Automotive

Location: 1425 Mountain Avenue, Monrovia, CA 91016

Job Type: Customer Service

Experience: Associate

Job Description

• Respond to internet inquiries with courtesy, accuracy and professionalism
• Promptly and accurately enter all customer inquiry data into the CRM
• Generate sales appointments
• Conduct phone surveys to assess customer preferences and quality of experience
• Effectively utilize lead management tools
• Compile all necessary reports, forms and other documentation on a timely basis
• Perform other job-related duties as assigned
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre‑employment testing to include background checks, MVR, drug test, credit report, and valid driver license

All your information will be kept confidential according to EEOC guidelines.

Salary: Average $60,000 to $80,000 annually, based on performance. The Product Specialist position has a pay scale consisting of base hourly compensation and commission compensation based on value or amount of closed sales. Commissions have no upper limit other than sales performance. Production bonus may be paid based on individual or team performance, with no fixed upper limit.