Product Specialist Advisor

Camping World Holdings, Inc.; Fresno (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Tuition Reimbursement

on the job training opportunities

Full-time associates comprehensive ben

Job summary

Camping World seeks a Product Specialist Advisor to work with customers to determine specialized product needs and provide price estimates for installations before scheduling appointments. The role collaborates with the service team to ensure high customer service satisfaction.

You will interact daily with customers, review installation details, schedule appointments, and maintain progress logs while ensuring safety and organization. Some cross-training may occur.

Qualifications

• High School diploma or GED equivalent preferred.
• At least one year of sales experience is preferred.
• RV or camping product knowledge is preferred but not required.
• Ability to work daily on a computer and perform internet searches as needed.
• Excellent organization and follow up skills are required.
• Knowledge of Service Department procedures and policies is preferred.

Responsibilities

• Daily interaction with customers to promote specialized product needs and installations.
• Review each job for proper sizing, colors, placement, and prior to scheduling job for installation.
• Maintain and update prepayment logs and keep customers apprised of work progress.
• Schedule installation appointments with designated service staff members.
• Monitor daily parts traffic and receive parts for installations.
• Inspect vehicle to ensure proper parts are ordered.
• Provide excellent overall customer service.
• Maintain a safe and clean work area for customers and coworkers.
• May cross train to perform other duties as necessary.

Skills

Sales experience

RV/camping product knowledge

Customer service

Computer usage

Organization

Education

High School diploma or GED

Tools

Service procedures knowledge

Job description

Camping World is seeking a Product Specialist Advisor for our growing team.

At Camping World, a Product Specialist Advisor works directly with the customers to determine specialized product needs and services and provides price estimates for designated installations prior to scheduling appointments. The Product Specialist is a member of the sales team and works collaboratively with the service team to ensure a high level of customer service satisfaction.

What You’ll Do:

• Daily interaction with customers to promote specialized product needs and installations
• Review each job for proper sizing, colors, placement, and prior to scheduling job for installation
• Maintain and update prepayment logs and keep customers apprised of work progress
• Schedule installation appointments with designated service staff members
• Monitor daily parts traffic and receive parts for installations
• Inspect vehicle to ensure proper parts are ordered
• Provide excellent overall customer service
• Maintain a safe and clean work area for customers and coworkers
• May cross train to perform other duties as necessary

What You’ll Need to Have for the Role:

• High School diploma or GED equivalent preferred
• At least one year of sales experience is preferred
• At least one year of previous RV or camping product is preferred but not required
• Ability to work daily on a computer and perform internet searches as needed
• Excellent organization and follow up skills are required
• Knowledge of Service Department procedures and policies is preferred
• A valid driver’s license may be required
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
• Periods of standing, stooping, crawling, and bending

• Paid Time Off
• 401(k)
• an Employee Assistance Program
• Good Sam Roadside Assistance
• discounts
• paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• on the job training opportunities
• Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more!
• Part-time associates are offered access to dental & vision coverage!

We are an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.