Product Specialist

LeadVenture®; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

LeadVenture® is seeking a Product Specialist to support dealers' enrollments into brand programs. Responsibilities include connecting dealer social media accounts within the Thumbstopper platform and assisting in inquiries related to brand programs.

The ideal candidate possesses professional communication skills, a minimum of 2 years in customer-facing roles, and the ability to build relationships with clients. Proficiency in Salesforce and Microsoft Office Suite is required. Interested individuals should send their applications to be part of a dynamic team.

Qualifications

• Minimum 2 years in customer-facing experience.
• Proven ability to build and maintain relationships with clients.
• 1–3+ years of experience in customer service or a similar role.

Responsibilities

• Assist in retailer account enrollment and connectivity to subscribed destinations.
• Respond to assigned retailer inquiries and work them to resolution.
• Provide professional support via phone, chat, email, video/screen share.

Skills

Professional verbal and written communication skills

Customer-facing experience

Relationship building

Detail-oriented

Proficient with Microsoft Office Suite

Salesforce knowledge

Education

Bachelor’s degree preferred

High school diploma with additional experience

Tools

Salesforce

Microsoft Office Suite

Job description

Job Summary

Responsible for supporting dealers/retailers enrollments into appropriate brand programs. This includes setup and connecting dealer Facebook, Instagram, LinkedIn, and Google Business Profile pages within the Thumbstopper platform. Additionally, the Product Specialist will conduct research to determine dealer eligibility for other brand programs.

Description

Position at LeadVenture.

Supervisory Responsibilities

None.

Job Responsibilities

Retailer Success

• Assist in retailer account enrollment and connectivity to subscribed destinations.
• Connect retailers to search and social destinations via email and phone outreach.
• Ensure appropriate products are set and maintained at the retailer level.
• Respond to assigned retailer inquiries (support tickets) and work them to resolution.
  • Complete tickets within 1 business day.
  • Utilize Thumbstopper.
  • Utilize SalesForce.

Key Performance Indicators

• Activity: Provide polite and professional support via phone, chat, email, video/screen share to resolve any issues or answer questions regarding brand programs.
• Support Tickets: Resolve and close support cases as they come into SalesForce. No case should remain open/new for more than 24 hours.
• Neverlink & Unlink Accounts: Initiate calls and emails to connect or reconnect dealer social pages.

Daily Requirements

• Contribute a minimum of 40 working hours per week.
• Standard hours 8:00 am–5:00 pm (9:00 am–6:00 pm slot available as well). Notify manager if tardiness will occur.
• Attendance required in office – on all weekdays during training. After 90 days, Wednesdays is an optional work from home day.
• Participate in scheduled meeting(s) as required.
• Maintain collaborative team presence using Ticketing and Conversations in Salesforce, via Slack, and by actively participating in company meetings.
• Professional interaction with company departments including sales, technology, and executive management departments.
• Other duties as required.

Required Skills

• Professional verbal and written communication skills.
• Minimum 2 years in customer‑facing experience.
• Proven ability to build and maintain relationships with clients.
• Detail‑oriented with excellent organizational skills.
• Proficient with Microsoft Office Suite, Salesforce, and other software solutions.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

Education / Experience

• Bachelor’s degree preferred (will consider high school diploma with additional experience).
• 1–3+ years of experience in customer service or a similar role.

Equal Employment Opportunity Statement

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leave of absence, compensation, and training. LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.