Product Specialist

Hendrick Automotive Group; Pleasanton (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Base hourly pay $21.00

Production bonus up to $300/month

Job summary

Hendrick Automotive Group in Pleasanton, CA seeks a Product & Inventory Specialist to engage customers at the start of the sales process. You will greet clients, educate them on vehicle options, demonstrate features, and coordinate demonstrations and test drives with the sales team.

The role emphasizes strong customer service, product knowledge, and adherence to company policies. Regular shifts may include evenings and weekends, with a focus on delivering premier customer experiences.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Previous sales and/or customer service experience desired.
• Advanced technology skills.
• Valid Driver’s License.
• Automobile Salesperson License.
• Regular attendance and punctuality required.

Responsibilities

• Greets customers and determines vehicle preferences and needs.
• Educates customers on product options and basic specifications.
• Provide product information and brochures upon request.
• Demonstrate vehicle features and technology to customers.
• Conducts test drives and facility tours.
• Supports sales team and maintains CSI above company standards.
• Records all hours worked in the timekeeping system.

Skills

Customer service

Product knowledge

Technology demonstrations

Communication skills

Training

Time management

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Timekeeping system

CRM software

Web-based applications

Job description

Location: 4345 Rosewood Dr, Pleasanton, California 94588

Summary: Responsible for explaining and demonstrating vehicle features and technology to customers at the beginning of the sales process.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

• Greets customer and determines make, type, and quality of vehicle desired
• Educates customer on current product line options and basic product specifications
• Provide product information (brochures) for customers when requested
• Demonstrate vehicle features and technology features to customer
• Educate customer on optional equipment available for purchase
• Answers questions about the vehicle, technology, and features
• Conducts test drives
• Conducts facility tours (service, parts)
• Conduct training classes for current customers on technology
• Provides assistance to customers as needed
• Works closely with salesperson
• Supports sales team as needed
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties

Other duties as assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

• GED
• High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

Field of Study / Work Experience:

• Accounting
• Automotive
• Business
• Human Resources
• Information Technology

Desired Work Experience:

• up to 3 years
• 3-5 years
• 5+ years

Education/Experience: Previous sales and/or customer service experience desired. Advanced technology skills.

Certificates and Licenses:

• Valid Driver’s License
• Automobile Salesperson License

Computer Skills:

Basic Computer skills to utilize timekeeping system. Ability to learn web based applications for customer management.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear.

The employee is frequently required to stand; walk; and sit.

Environment Demands:

Duties are performed throughout the premises, both indoors and outdoors and on customer test drives.

Due to the nature of the position, employee may be exposed to various work environments and required to perform a variety of tasks.

Heavy standing work.

Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values:

• Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
• Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
• Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
• Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

Pay Scale

The Product & Inventory Specialist Position has a Pay Scale consisting of the following elements and ranges.

Wages include Base Hourly Compensation of $21.00. The position may also pay a production bonus based on dealership performance that may range from $0.00 (if baseline benchmarks are not met) to $300 per month.

Privacy Notice

Please click here to view the CPRA Job Applicant Privacy Notice: CPRA Job Applicant Privacy Notice Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.

Company Overview

Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers. The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.