Part-Time Product Specialist

Hendrick Automotive Group; Pleasanton (CA); On-site; USD 29,000 - 36,000; Full time

Job summary

Hendrick Automotive Group is seeking a customer-facing Auto Product Specialist at East Bay BMW in Pleasanton, CA. You will greet customers, identify their vehicle needs, and demonstrate features and technology to illustrate options and specifications.

The role includes guiding customers through test drives, equipment discussions, and ensuring accurate timekeeping. Ideal candidates have prior sales or customer service experience and strong technology skills.

Qualifications

• Previous sales and/or customer service experience desired.
• Advanced technology skills.

Responsibilities

• Greets customer and determines make, type, and quality of vehicle desired.
• Educates customer on current product line options and basic product specifications.
• Provide product information (brochures) for customers when requested.
• Demonstrate vehicle features and technology features to customer.
• Educate customer on optional equipment available for purchase.
• Answers questions about the vehicle, technology, and features.
• Conducts test drives.
• Conducts facility tours (service, parts).
• Conduct training classes for current customers on technology.
• Provides assistance to customers as needed.
• Works closely with salesperson; supports sales team as needed.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.

Skills

Customer service

Communication

Tech familiarity

Education

High School Diploma

GED

Job description

East Bay BMW Location: 4350 Rosewood Dr, Pleasanton, California 94588

Summary: Responsible for explaining and demonstrating vehicle features and technology to customers at the beginning of the sales process.

Supervisory Responsibilities:

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities:

Include the following:

• Greets customer and determines make, type, and quality of vehicle desired


• Educates customer on current product line options and basic product specifications


• Provide product information (brochures) for customers when requested


• Demonstrate vehicle features and technology features to customer


• Educate customer on optional equipment available for purchase


• Answers questions about the vehicle, technology, and features


• Conducts test drives


• Conducts facility tours (service, parts)


• Conduct training classes for current customers on technology


• Provides assistance to customers as needed


• Works closely with salesperson


• Supports sales team as needed


• Maintains CSI at or above Company standards


• Maintains an organized, clean and safe work area


• Participates in required training


• Records all hours worked accurately in company timekeeping system

Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Other duties as assigned

Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

• o GED √ High School Diploma


• o Associate Degree


• o Bachelor Degree


• o Master Degree


• o Doctorate Degree

Field of Study / Work Experience:

• o Accounting √ Automotive


• o Business


• o Human Resources


• o Information Technology

Desired Work Experience:

• √ up to 3 years


• o 3-5 years


• o 5+ years

Education/Experience:

Previous sales and/or customer service experience desired. Advanced technology skills.

Certificates and Licenses:

• √ Valid Driver’s License


• o Automobile Salesperson License

Computer Skills:

Basic Computer skills to utilize timekeeping system. Ability to learn web based applications for customer management.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Environment Demands:

Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Due to the nature of the position, employee may be exposed to various work environments and required to perform a variety of tasks. Heavy standing work. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one‑on‑one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values:

• Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.


• Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.


• Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.


• Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.


• Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.


• Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.


• Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Pay Scale

Wages include Base Hourly Compensation of between $21.00. The position also may also pay a production bonus based on individual performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

CPRA Job Applicant Privacy Notice

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal.

Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners.

The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers. The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.