Product Specialist

Atterro; Plano (TX); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid Time Off

Job summary

Staffmark Workforce Solutions is seeking a Product Specialist for Home Appliances in Plano, TX. The role focuses on weekly and monthly analyses of product quality, root cause analysis, and coordinating cross-functional reports to improve performance across models and categories.

Ideal candidates hold a Bachelor’s degree in engineering, CS, math, or business and have 0-2 years in analytics, with strong communication and a drive to learn in a dynamic appliance environment.

Qualifications

• Bachelor’s degree in engineering, computer science, math, or a business-related field.
• 0-2 years of experience in an analytics-focused role.
• Interest in the Home Appliance field and ability to assess and disassemble parts as part of R&R.
• Must be able to drive – will occasionally drive locally between training facility, warehouse, and office.
• Great communicator; eager to learn and tenacious – proactive go-getter.

Responsibilities

• Weekly and monthly analysis for product quality sensing by product, model, and symptoms.
• Monitor new model quality performance by comparing benchmark model trends.
• Coordinate weekly and monthly reports and presentations to related teams.
• Conduct new product evaluation and testing for continuous improvement in product and service quality.
• Analyze home appliance product categories’ top issues, identify root causes and corrective actions with HQ and factories.
• Analyze product quality data with ASR trends for projects/models.
• Monitor quality case issues by daily tracking tickets.
• Manage theme cards for pending quality issues until solutions are found with HQ.
• Part/Unit retrieval.
• Demonstrate product value and provide insights to customers on complex products.
• Analyze industry, competition, and market knowledge to highlight positive value of our solutions.
• Recommend product and service configurations for system design and integration.
• Develop and implement a company-wide go-to-market plan with cross-functional teams.
• Ensure product quality expectations are defined and known across the team.

Skills

Microsoft Office

Root cause analysis

Communication skills

Education

Bachelor’s degree in engineering, computer science, math, or a business-related field

Job description

Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Plano, TX.

Product Specialist – Home Appliances

Top Skills:

1. Proficiency in Microsoft Office (Word, Excel, PowerPoint)
2. Root cause analysis
3. Exceptional presentation, written, and verbal communication skills

Responsibilities:

• Weekly and monthly analysis for product quality sensing. Analysis by product, model, and symptoms.
• Monitor new model quality performance by comparing benchmark model trends.
• Coordination of weekly and monthly reports and presentation to all related teams.
• Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality.
• Analyze, evaluate, and test various Home Appliance Product Categories’ top symptoms and issues, identify root causes and corrective actions with internal teams, HQ, and Factories.
• Product quality data analysis with ASR trends of projects/models.
• Monitor quality case issues by daily tracking tickets.
• Theme card management of pending and in progress quality issues until solutions are found through communication with HQ.
• Part/Unit Retrieval.
• Demonstrates the value of a product technology to advance customers’ objectives.
• Provides insight and thought leadership to customers concerning the applicability of highly complex products.
• Analyzes and applies industry, competition, and market knowledge to present the positive value of our solutions.
• Recommends product and service configurations to assist with any system design and integration necessary.
• Develops and implements a company-wide go-to-market plan, working with all departments to execute.
• Ensure product quality expectations are defined and known across the team.

Requirements:

• Bachelor’s degree in engineering, computer science, math, or a business-related field.
• 0-2 years of experience in an analytics-focused role.
• Has a great interest in the Home Appliance field and can assess and disassemble parts as part of R&R.
• Must be able to drive – will occasionally drive (locally) between training facility, warehouse, and office.
• Great communicator; eager to learn and tenacious – able to communicate ideas and resolutions effectively. We’re looking for a proactive go-getter!
• Root cause analysis.
• Understanding manufacturing, engineering, and design.
• Experience with in-home appliance service, analysis, root cause determination, and troubleshooting.

Preferred Skills:

• The ability to understand significant knowledge of home appliance products as well as the service aspects of the consumer product industry.
• The ability to develop and maintain excellent working relationships with multiple levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc.
• Work under little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames.
• The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.

Employee Benefits Include:

• Medical
• Dental
• Vision
• 401k
• Paid Time Off + More!

Staffmark talent working with this client receive competitive compensation and a great benefits package!