Product Specialist

pagjobs; Pineville (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health care options (medical, dental,

401k savings with company match

Training and career growth

Job summary

Mercedes-Benz of South Charlotte, part of Penske Automotive Group, seeks a tech-savvy Product Specialist to join our team and deliver extraordinary customer experiences. You will prepare vehicles for delivery, explain benefits and features, and provide additional dealership sales support as needed.

We value a genuine interest in customer service, strong communication, and a team-player attitude, with the ability to thrive in a fast-paced environment. Equal opportunity employer claim is included.

Qualifications

• Genuine interest in providing an exceptional customer service experience.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work in a fast-paced, results-driven environment.

Responsibilities

• Prepare customer vehicles for delivery and explain features and benefits.
• Provide dealership sales support as needed.
• Assist customers with a high level of service and accurate information.

Skills

Customer service

Communication skills

Interpersonal skills

Organizational skills

Team player

Computer proficiency

Education

Associate's degree (A. A.) or equivalent

Job description

Mercedes-Benz of South Charlotte, a Penske Automotive Group dealership, is looking for a tech-savvy Product Specialist to join our dealership team and deliver extraordinary customer service experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated professionals with strong interpersonal skills who share that same passion to join our team.

Our Product Specialists are a critical part of the customer experience at our dealership. Product Specialists are responsible for preparing customer vehicles for delivery, explaining the benefits and features of vehicles, and providing additional dealership sales support as required. This is a great opportunity for an individual with an interest in customer service, strong technical skills, and the desire to grow their career.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work.
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer service experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt assistance to customers with courtesy, accuracy, and professionalism.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Competencies

• Able to establish personal sales and income goals and implement a plan of action to achieve goals
• Excellent communication skills, both oral and written, with the ability to effectively communicate via face-to-face, phone, or by other means of communication.
• Able to effectively promote the value and benefits of products and services using multiple communications methods, adjusting communication style as required
• Ability to understand, keeps abreast of, and comply with federal, state, and local regulations that impact retail automotive sales
• Computer proficiency
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process data and organize it for management analysis.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to understand and follow work rules and procedures.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds. This position requires a good deal of walking or standing, or this position could involves sitting most of the time with some pushing and pulling of arm or leg controls

* This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.

* This position involves repetitive motion.

* This position requires the ability to talk and hear.

Position Type/Expected Hours of Work

Works evening, weekend, and holiday hours as required.

Required Education and Experience

Associate's degree (A. A.) or equivalent; and one to two year related experience and/or training; or equivalent combination of education and experience.

Preferred Education and Experience

Two to four year's related experience and/or training; or equivalent combination of education and experience