Product Specialist

Ferguson Enterprises, Inc.; Northern (KY); Hybrid; USD 46,000 - 101,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Mental health coverage

Family building benefits

Job summary

Pollardwater, a division of Ferguson Waterworks, seeks a Product Specialist to provide technical product expertise and sales support remotely across the United States. You will train customers, respond to inquiries, and help manage product catalogs and marketing materials.

You will collaborate with sales teams, organize training sessions, and participate in events to strengthen relationships with vendors and customers, while traveling up to 15% for trade shows and meetings.

Qualifications

• 3+ years of experience in MRO, utility, waterworks, or closely related industries.
• Experience with chemical feed systems, laboratory equipment, water treatment, or wastewater operations preferred.
• Strong technical aptitude to understand product applications, specs and customer needs.
• Excellent communication and ability to train internal and external customers.

Responsibilities

• Serve as the primary technical resource for designated product categories: chemical feed and laboratory equipment.
• Respond to daily technical inquiries from customers, sales teams, and vendors.
• Provide training on operation, application, theory, and troubleshooting of products.
• Develop project schedules and coordinate activities across multiple sites.
• Collaborate with outside sales to drive adoption and support partnerships.
• Attend meetings, lunches, trade shows, and engineering presentations to promote products.

Skills

Technical product knowledge

Customer service

Troubleshooting

Microsoft Office

PowerPoint proficiency

Tools

Microsoft Office

PowerPoint

Excel

Job description

## Product SpecialistApply: Remote: Full time: Posted Today: R-140624**Job Posting:****Pollardwater, a division of Ferguson Waterworks,** is a leading supplier of Maintenance, Repair, and Operations (MRO) products, specializing in tools, equipment, and supplies for municipal water and wastewater operations throughout North America. Since 1837, Pollardwater's team of industry experts has focused on providing superior customer service and innovative solutions to support a wide range of industry needs.Pollardwater is currently seeking the right individual to fill an immediate need for a **Product Specialist**. In this role, you will work closely with the sales team to provide technical product expertise, sales support, training, and product management functions to both existing and prospective customers.**Location:** This role is approved to be fully remote and can be based anywhere in the United States.## Responsibilities* Serve as the primary technical resource for designated product categories: **Chemical feed and Laboratory equipment,*** Respond to daily technical inquiries from customers, sales associates, and vendors.* Handle all documentation related to meetings, projects, schedules, data requests, and assigned initiatives.* Provide training to internal and external customers on the operation, application, theory, and troubleshooting of products.* Assist in developing detailed project schedules and coordinating activities across multiple project sites.* Partner closely with outside sales teams to drive product adoption, support customer needs, and develop future succession plans within the organization.* Organize, schedule, and participate in project meetings, either in person or virtually.* Attend lunch-and-learns, trade shows, conferences, and engineering presentations to promote products and strengthen customer relationships.* Conduct jobsite visits to support product installations and provide guidance to customers and vendors.* Contribute content and technical expertise for the development and maintenance of the Pollardwater product catalog and related marketing materials.* Maintain product category information including cost structures, selling prices, specifications, and product positioning.* Update website content with accurate product information, technical data, and new product offerings.* Build and maintain strong relationships with manufacturers and vendors, including negotiating pricing and supporting strategic supplier partnerships.* Identify and evaluate new products, technologies, and vendor partners to expand and strengthen Pollardwater's product portfolio.## Qualifications* **3+ years of experience** in MRO, utility, waterworks, industrial tools, safety equipment, wastewater treatment, water treatment, or closely related industries.* Experience with **chemical feed systems, laboratory equipment, water treatment processes, or wastewater treatment operations** preferred.* Strong technical aptitude with the ability to understand product applications, specifications, and customer requirements.* Proven ability to troubleshoot technical product issues and communicate solutions effectively.* Strong computer proficiency, including Microsoft Office applications and the ability to navigate multiple software platforms.* Basic reporting experience using Excel, including sorting, filtering, and compiling data.* Demonstrated relationship-building, customer service, and interpersonal skills.* Ability to manage multiple priorities, adapt to changing business needs, and respond to urgent customer requests.* Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.* Experience creating PowerPoint presentations and coordinating, facilitating, and leading both in-person and virtual training sessions.* Experience supporting product lifecycle management, pricing administration, vendor relationships, or category management activities is preferred.* Willingness and ability to travel **10% to 15% of the time** for trade shows, training events, and industry meetings,Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!#LI-REMOTE-**Pay Range:**-*Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.*-$4,124.70 - $9,075.00-***Estimated Ranges displayed are Monthly for Salaried roles* OR *Hourly for all other roles.***-This role is Bonus or Incentive Plan eligible.-Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.-*The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.**Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.*