Product Specialist

UNICAT Catalyst Technologies, LLC; Alvin (TX); Remote; USD 75,000 - 95,000; Full time

Job summary

A leading catalyst manufacturer is seeking a Product Specialist to provide advanced technical support and lead product initiatives. The role requires 5-10 years of experience in a technical capacity, ideally within the catalyst or petrochemical sector. Strong problem-solving and communication skills are essential. This position is remote with travel for client support and product deployment.

Benefits

401k (Matching)

Health Insurance

Paid Time Off

Bonus

Qualifications

• Minimum 5–10 years of experience in a technical product specialist or plant process engineering role.
• Experience with technologies such as purification, steam methane reforming, hydroprocessing, or PSA.
• Proficient in diagnosing and resolving complex technical problems.

Responsibilities

• Provide advanced technical support and lead process improvement initiatives.
• Help maintain and update technical documentation.
• Contribute to internal knowledge resources and documentation.

Skills

Problem diagnosis and resolution

Technical communication

Cross-functional collaboration

Education

BS in Engineering (Chemical Engineering preferred)

Tools

Microsoft Office Suite

Job description

Position: Product Specialist

Location: US - Remote with up to 25% travel required for client support, product deployment, and industry engagement and occasional visits to corporate office in Alvin and R&D facilities in Dewsbury, UK.

Overview

UNICAT Catalyst Technologies, LLC is a leading manufacturer and supplier of high-quality catalysts and adsorbent materials. We serve industries worldwide, including oil, gas, petrochemical, DRI, methanol, ammonia, and hydrogen.

Our mission is built upon three core values:

Innovative Catalyst and Process Technology Partner: We drive progress through cutting-edge solutions.

Dedicated Collaboration: We work closely with partners to develop effective solutions.

Adaptable and Flexible: We focus on enhancing customer profitability, sustainability, and efficiency.

Employee Benefits

• 401k (Matching)
• Health Insurance
• Paid Time Off
• Bonus

Job Overview

The Product Specialist provides advanced technical support, leads process improvement initiatives, and serves as a key resource within designated product lines or technologies.

This individual collaborates cross-functionally, mentors more junior staff, and ensures the effective translation of technical knowledge into business value, while escalating the most complex or strategic issues to the Global Technical Director.

In this role you will:

• Help maintain and update technical documentation such as manuals, product data sheets, and training materials, participating in the rollout of new products and best practices through supervised assignments.
• Support clear and accurate communication between technical, R&D, and commercial teams, helping promote consistent standards and share key information.
• Contribute to internal knowledge resources and documentation of resolved technical problems to aid global teams.
• Assist experienced engineers in troubleshooting product and process issues, escalating complex cases as appropriate.

Key Responsibilities

Technical Support

• Participate in the preparation and continual improvement of technical training material and support resources.
• Help ensure application of standardized technical proposal templates, assisting in their creation and update. Product Management & Documentation
• Work with the Global Technical Director and product management teams to help create and maintain Product Data Sheets (PDS), Safety Data Sheets (SDS), manuals, and technical reference materials.
• Support the organization and update of the product catalog, ensuring information is accurate and accessible.
• Assist in developing technical presentation materials and customer-facing collateral in collaboration with Marketing and R&D.

Cross-Functional & Training Collaboration

• Support the onboarding and ongoing technical development of peers and new hires by sharing knowledge and assisting with training activities.
• Communicate regularly with R&D, technical, marketing, and sales teams to provide updates on products, processes, or technical changes.
• Participate in the global introduction and rollout of new products and solutions.

Knowledge Sharing & Process Improvement

• Contribute to the coordination and upkeep of global troubleshooting guidelines and internal case studies for catalyst and process issues.
• Help document and share best practices across regional teams to foster continuous improvement.

Digital Tools & Continuous Improvement

• Develop and improve digital tools and processes for technical recommendations, modeling, and performance reporting.
• Stay informed on the latest developments in catalyst applications and related technologies, bringing ideas for improvement to technical leadership.
• Offer feedback and suggestions for enhancing technical support and service delivery based on feedback from Technical Service & Technical Sales teams.

Preferred Skills and Qualifications

• BS in Engineering (Chemical Engineering is preferred).
• Minimum 5-10 years’ experience in a technical product specialist, plant process engineering, or closely related role, ideally within the catalyst or petrochemical sector.
• Demonstrated experience with technologies such as purification, steam methane reforming, hydroprocessing or PSA.
• Strong ability to diagnose and resolve complex problems efficiently.
• Good written and verbal communication skills suitable for technical and customer-facing activities.
• Proficient in Microsoft Office Suite; any programming or advanced IT skills are a plus.
• Ability to work effectively within global, cross-functional teams, following direction and proactively seeking learning opportunities.