Product Solutions Manager - Healthcare Payments - Vice President

JPMorgan Chase; Philadelphia (Philadelphia County); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading financial institution seeks a Product Solutions Manager in Healthcare Payments to enhance customer-centric solutions and collaborate with Sales teams. This role entails understanding client needs and configuring tailored solutions to drive business success. Ideal candidates will bring substantial experience in a matrixed environment and proven management capabilities.

Benefits

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Qualifications

• 5+ years of experience in problem-solving across multiple teams.
• Experience modifying preconfigured solutions to meet complex problems.
• Proven track record in a people management role.

Responsibilities

• Leads solutioning and adoption of client-facing products.
• Engages with client teams to understand their needs and refine solutions.
• Supports Sales in pricing and account planning.

Skills

Problem-solving

Client engagement

Solution configuration

Team leadership

Job description

Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies. As a leader in solutioning, collaborate closely with the Sales teams to deliver tailor-made product solutions that meet clients' needs.

As a Product Solutions Manager in Healthcare Payments, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales. You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams.

**Job responsibilities**

+ Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients' needs and objectives

+ Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients' needs and current industry trends

+ Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials

+ Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap

**Required qualifications, capabilities, and skills**

+ 5+ years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products

+ Extensive experience working in a sales cycle and engaging with clients on a regular basis

+ Experience modifying preconfigured solutions to meet complex problems

+ Demonstrated prior experience working in a highly matrixed and complex organization

**Preferred qualifications, capabilities, and skills**

+ Proven experience in a people management role, with a track record of successful team leadership

+ Establish and maintain strong relationships with key stakeholders, enhancing communication and collaboration across departments

+ Align team objectives with organizational goals and develop strategies to achieve them. Monitor progress and adjust plans as necessary to ensure success

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans