Product Solutions Manager, Google Home

Socket.dev; Boulder (CO); On-site; USD 114,000 - 164,000; Full time

Job summary

Google's gTech Users and Products (gUP) Home team seeks a Product Support Manager to translate user feedback into insights shaping the Home portfolio. You will collaborate with Product and Engineering, drive strategic support initiatives, and ensure flawless launches and ongoing improvements for a trusted user experience.

The role emphasizes data-driven decisions, cross-functional partnerships, and a deep understanding of the user journey within Google's ecosystem.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years in project management or a customer-facing role.
• Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science (preferred).
• 5 years managing projects with analytics, software coding, or customer-side web technologies (preferred).
• Experience applying AI/AI-powered tools in a support context (preferred).
• Ability to translate data and user feedback into actionable product improvements.
• Track record launching and supporting consumer hardware, software, or subscription products.
• Passion for Smart Home Technologies.

Responsibilities

• Master the Google Home portfolio to design and deliver support strategies that optimize the user and partner experience.
• Synthesize cross-channel feedback to identify product gaps and advocate resolutions for top user issues.
• Partner cross-functionally with Product and Engineering teams, using data-driven insights to shape product decisions.
• Oversee operational readiness for new hardware and feature launches to ensure a flawless, low-friction user experience.
• Build and maintain strong relationships across marketing, engineering, and product teams to align goals and manage expectations.

Skills

Project management

Customer-facing

Analytics

AI strategy

Data-to-insight translation

Product launches

Education

Bachelor's degree or equivalent practical experience

Master's degree (preferred)

Job description

MINIMUM QUALIFICATIONS:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in project management or a customer-facing role.

PREFERRED QUALIFICATIONS:

• Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
• 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
• Experience developing and implementing strategies that leverage AI and AI-powered tools (e.g., Agentic AI) in a support context.
• Expertise in translating data and user feedback into actionable product improvements and recommendations.
• Proven track record of launching and supporting consumer hardware, software, or subscription products.
• Passion for Smart Home Technologies.

ABOUT THE JOB:

In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

As a Product Support Manager within the gUP Home team, you will translate user feedback and support data into actionable insights that shape the future of our Home portfolio.

This role requires a deep understanding of the user journey, a passion for product quality, and the ability to engage strategically in a dynamic, cross-functional environment. You will drive insights and strategy to execution, from ensuring flawless launches to driving long-term improvements that fulfill our mission to create a home that takes care of the people inside it and the world around it.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video [https://www.youtube.com/watch?v=HcjR6ZngQcw].

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $114000 - $164000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google [https://www.google.com/about/careers/applications/benefits/].

RESPONSIBILITIES:

• Master the Google Home portfolio to design and deliver support strategies that optimize the user and partner experience.
• Synthesize cross-channel feedback to identify product gaps and advocate resolutions for top user issues.
• Partner cross-functionally with Product and Engineering teams, leveraging data-driven insights to shape product decisions.
• Oversee operational readiness for new hardware and feature launches to ensure a flawless, low-friction user experience.
• Build and maintain strong relationships across marketing, engineering, and product teams to align goals and manage expectations.