Product Solutions Lead

Roku; New York (NY); Hybrid; USD 155,300 - 178,000; Full time

Benefits offered by this job

Health insurance

Equity awards

Disability benefits

Paid time off

Job summary

Roku is seeking a Product Solutions Lead based in New York to bridge complex technical solutions and client needs. This role focuses on driving ad tech adoption, leading demos, and supporting the Political Sales team while optimizing existing accounts.

The ideal candidate possesses 5+ years in digital media, strong communication skills, and deep knowledge of ad tech. Benefits include health insurance, equity awards, and flexible work options.

Qualifications

• 5+ years of professional work experience within digital media or a similar industry.
• Proven experience in ad sales engineering, product solutions, or technical client services.
• Strong understanding of the ad tech ecosystem and its underlying performance technology.
• Excellent communication skills with a talent for translating complex technical solutions.
• Highly collaborative and flexible work style.

Responsibilities

• Equip Sales with training and resources to communicate platform value.
• Act as a technical advisor for customers and internal teams.
• Lead tailored platform demos showcasing Roku Ads Manager.
• Partner with sales teams to propose aligned solutions.
• Ensure clients successfully adopt the product and troubleshoot issues.
• Collect and channel customer feedback into product enhancements.

Skills

Ad sales engineering

Technical client services

Communication skills

Collaboration

Problem-solving

Job description

About the Role

We’re looking for a Product Solutions Lead to bridge the gap between complex technical solutions and the practical needs of our clients and go‑to‑market teams. You’ll demo our platform, provide strategic, performance‑led campaign recommendations, and ensure operational excellence.

This Product Solutions Lead will work closely with Sales to identify customer needs, demonstrate platform capabilities, and ensure our ad tech aligns with what clients actually need. This technically focused, in‑market role combines deep ad tech expertise, strong communication skills, and sharp problem‑solving to help clients get the most out of Roku Ads Manager. The role has a particular focus on our Political Sales team, maximizing value as this segment migrates from linear to connected TV, while also supporting needs across other verticals.

This role spans pre‑sale and post‑sale: helping close new business and optimizing existing accounts. You’ll lead demos, own technical support (pixels, API, third‑party measurement, interactive ads, and more), and build playbooks for customers. You’ll also own sales enablement, technical objection handling, and competitive analysis, all while ensuring market feedback is synthesized and actionable, driving our platform forward.

Success in this role requires deep ad tech knowledge, excellent communication skills, a passion for critical thinking, and a drive to understand both the backend mechanics and frontline execution of new features. You’ll be an individual contributor working cross‑functionally to ensure clients are maximizing their performance on our platform, with no feature out of reach. The role is fast‑paced and operates in a high‑growth area, requiring autonomy and adaptability in an ever‑changing environment.

For New York Only – the estimated annual salary for this position is between $155,300 and $178,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What you’ll be doing

• Sales Enablement & Training: Equip Sales with the training and resources to understand the platform and communicate its value. Serve as the internal bridge between sales and product, ensuring both sides are aligned on customer requirements and platform capabilities.
• Technical Consultation: Act as a technical advisor for both customers and internal teams, offering guidance on integration strategies, platform functionalities, and optimal use of any/all features. You’ll be the expert in the “what” and “why” and “how‑to” for all things performance.
• Platform Demos: Lead tailored platform demos that showcase the value and capabilities of Roku Ads Manager, customized to each client’s specific needs and goals.
• Pre‑Sale Strategy: Partner with sales teams to understand customer needs, propose aligned solutions, and prepare technical documentation covering product features, architecture, and integrations.
• Post‑Sale Support: Ensure clients successfully adopt the product. Troubleshoot technical issues and provide hands‑on support as needed.
• Market Feedback: Collect, aggregate, and channel customer feedback into product enhancements and roadmap planning.
• Competitive Positioning: Stay current on the CTV self‑serve landscape and develop competitive positioning to help our teams win in market.

Qualifications

• 5+ years of professional work experience within digital media or a similar industry.
• Proven experience in ad sales engineering, product solutions, or technical client services. Bonus points for a focus on self‑serve, CTV, and/or political advertising.
• Strong understanding of the ad tech ecosystem and its underlying performance technology. Bonus points for expertise in political advertising.
• Passionate about ad performance and a desire to bring complex technical solutions to marketers adopting them for the first time.
• Excellent communication skills with a talent for translating complex technical solutions into clear, actionable guidance.
• Highly collaborative and flexible work style, with the ability to adapt quickly to evolving business needs.
• Proven ability to work cross‑functionally with internal support and go‑to‑market teams.
• A naturally curious mindset, eager to learn and grow in a fast‑paced, dynamic environment.
• A self‑starter with an appetite for tackling new challenges that come with launching industry‑first ad platform features.

Our Hybrid Work Approach

Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five‑day in‑office policy.

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It is important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult your recruiter.

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to [e-mail].