Product Solutions Engineer, Video, Tech CoE

Google; Sunnyvale (CA); On-site; USD 123,000 - 176,000; Full time

Job summary

An established industry player is seeking a Product Solutions Engineer with a strong background in system design and programming. This role involves troubleshooting technical issues, providing exceptional customer service, and developing innovative tools to enhance the user experience. You will work closely with Google Ads customers, translating complex technical concepts into understandable solutions. This is an exciting opportunity to contribute to cutting-edge AI-powered advertising products while advocating for customer needs in a dynamic environment. Join a diverse team committed to excellence and innovation!

Qualifications

• 3 years of experience in system design or programming.
• Experience in technical product support and cloud support.

Responsibilities

• Troubleshoot and resolve issues with Google’s advertising products.
• Develop tools for diagnostics and debugging.

Skills

System Design

Programming (Java, C++, Python)

Technical Troubleshooting

Customer Management

Business Analysis

Education

Bachelor’s Degree

Master’s Degree in Business, Statistics, Mathematics, Economics, Engineering

Tools

Google Ads

Job description

Product Solutions Engineer, Video, Tech CoE

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Job Details

2 weeks ago Be among the first 25 applicants.

The application window is open until at least April 17, 2025, and may close earlier or later based on business needs.

Preferred work locations: Boulder, CO, USA; Sunnyvale, CA, USA.

Minimum Qualifications

• Bachelor’s degree or equivalent practical experience.
• 3 years of experience in system design or programming (e.g., Java, C++, Python).
• 3 years of experience in technical troubleshooting and managing partners or customers.

Preferred Qualifications

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering, or related fields.
• Experience in technical product support, cloud support, quality engineering, or site reliability engineering.
• Experience with Google Ads or online advertising solutions.
• Customer-facing experience translating technical concepts for non-technical audiences.
• Business analysis skills including analytics, dashboards, and recommendations.
• Ability to work in diverse environments to solve problems.

About the Role

You will troubleshoot issues, act as a technical consultant, and advise Google Ads customers. Responsibilities include root cause analysis, developing troubleshooting tools, and communicating with various audiences. You will also identify product trends and advocate for customer needs.

Additional Information

Google offers a salary range of $123,000-$176,000, plus bonus, equity, and benefits, depending on location and experience. For more details, consult the recruiter.

Responsibilities

• Provide quality customer service, troubleshoot, and resolve issues with Google’s advertising products.
• Learn and support AI-powered Ads products and platforms.
• Develop tools for diagnostics and debugging.
• Contribute feedback to improve products and customer experience.

Equal Opportunity

Google is an equal opportunity employer committed to diversity and inclusion. Accommodations are available for applicants with disabilities.