Product Solutions Engineer, Search

Google; Sunnyvale (CA); On-site; USD 123,000 - 176,000; Full time

Job summary

An established industry player is seeking a Product Solutions Engineer to join their dynamic gTech Ads team. In this role, you will leverage your technical expertise and analytical skills to provide exceptional customer support across various advertising products. You will troubleshoot complex technical issues, develop innovative solutions, and collaborate with cross-functional teams to enhance the customer experience. This position offers a unique opportunity to work with cutting-edge technology while ensuring clients achieve the best possible results with their advertising strategies. If you are passionate about technology and customer service, this role is perfect for you.

Benefits

Bonus

Equity

Health Benefits

Qualifications

• Bachelor's degree or equivalent experience required.
• 3 years of experience in system design or programming languages.

Responsibilities

• Deliver outstanding customer service and troubleshoot issues with Ads products.
• Develop tools for better diagnostics and improve product features.

Skills

System Design

Java

C++

Python

Technical Troubleshooting

Customer Management

Analytical Skills

Problem Solving

Education

Bachelor’s degree

Master’s degree in Business or related field

Tools

Google Ads

Job description

corporate_fare Google place Sunnyvale, CA, USA

Apply

• Bachelor’s degree or equivalent practical experience.
  
• 3 years of experience in either system design or in one programming language (Java, C++, Python, etc.).
  
• 3 years of experience in technical troubleshooting, and managing internal/external partners or customers.
  

Preferred qualifications:

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering, Applied Science, or a related field.
• Experience using Google Ads or other online advertising solutions and the media/tech landscape.
• Experience translating technical concepts and solutions to non-technical and executive audiences.
• Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
• Experience in developing strategic perspectives on customer-focused solutions.
• Experience working in technical product support, cloud support, quality engineering, or site reliability engineering.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self-help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers' business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

gTech Ads Customer Support organization is a customer-centric, solution-generating team that helps our advertisers and sales teams make the most out of our products. As a Product Solutions Engineer, you will have deep product knowledge, provide high-quality customer support, and ‘own’ end-to-end customer solutions. You will focus on managing troubleshooting tasks and using your analytical and problem-solving skills to proactively detect and provide resolution to issues. You may also be responsible for liaising with internal/external stakeholders to provide communication on customer issues and questions.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

The US base salary range for this full-time position is $123,000-$176,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Responsibilities

• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners. Learn our AI powered Ads products like PMax, our Ads Platforms.
• Troubleshoot complex technical product issues and apply deep product expertise to solve technical customer issues and escalations.
• Develop tools and automation for better diagnostics/data fixes and debugging, either independently or in partnership with Product Engineering teams.
• Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams. Analyze data and insights to create action plans to solve issues for our customers, focusing on knowledge management, operational improvements, account reviews and product adoption.
• Partner with our Sales and other cross-functional partner teams to own and continuously improve the journey of all clients.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.