Product Solutions Engineer, Commerce, Tech CoE

Google; Sunnyvale (CA); On-site; USD 80,000 - 130,000; Full time

Job summary

An innovative firm is seeking a Product Solutions Engineer to enhance the customer experience in the online advertising space. This role combines technical problem-solving with customer interaction, allowing you to leverage your expertise in programming and troubleshooting to drive positive change. You'll work with diverse teams, develop diagnostic tools, and advocate for customer needs, ensuring they maximize the benefits of cutting-edge advertising solutions. If you're passionate about technology and customer success, this is an exciting opportunity to make a significant impact.

Qualifications

• 3 years of experience in system design or programming.
• Experience in technical troubleshooting and customer management.

Responsibilities

• Deliver outstanding customer service and troubleshoot issues with Google's Ads products.
• Develop tools and automation for diagnostics and debugging.

Skills

System Design

Java

C++

Python

Technical Troubleshooting

Customer Interaction

Problem Solving

Critical Thinking

Education

Bachelor's Degree

Master's Degree in Business or Related Field

Tools

Google Ads

Data Analytics Tools

Job description

Product Solutions Engineer, Commerce, Tech CoE

Join to apply for the Product Solutions Engineer, Commerce, Tech CoE role at Google.

About the job

In this role, you will understand the technical complexities of online advertising, particularly Google Ads, and possess a passion for helping customers succeed. You will solve issues, serve as a technical consultant and trusted advisor for Google Ads customers, leverage troubleshooting skills to identify root causes, develop troubleshooting tools and solutions, and communicate effectively with audiences from engineers to executives. You will also identify trends and advocate for customer needs to improve products and processes. This role combines technical problem-solving, customer interaction, and critical thinking, offering the opportunity to own the customer experience and drive positive change in the Ads ecosystem.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally, with solutions rooted in technical skill, product expertise, and a thorough understanding of complex customer needs. Whether providing bespoke solutions or scalable tools, we aim to ensure customers benefit from the full potential of Google products.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 3 years of experience in system design or in one programming language (e.g., Java, C++, Python).
• 3 years of experience in technical troubleshooting and managing internal/external partners or customers.

Preferred qualifications

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering, or Applied Science, or a related field.
• Experience in technical product support, cloud support, quality engineering, or site reliability engineering.
• Ability to translate technical concepts to non-technical and executive audiences.
• Experience in business analysis, analytics, dashboards, and making recommendations.
• Knowledge of Google Ads or online advertising solutions and the media/tech landscape.
• Strong problem-solving skills and critical thinking abilities.

Responsibilities

• Prioritize and deliver outstanding customer service, troubleshooting and resolving issues with Google's advertisers, sales teams, agencies, and partners, while learning about AI-powered Ads products and platforms.
• Troubleshoot complex technical issues, applying product expertise to resolve escalations.
• Develop tools and automation for diagnostics, data fixes, and debugging, independently or with Product Engineering teams.
• Provide feedback to internal teams to improve product features.
• Partner with sales and cross-functional teams to enhance the customer journey, develop data-driven action plans, and promote product adoption.

Google is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to diversity and inclusion. If you require accommodations, please let us know by completing our Accommodations for Applicants form.