Product Solutions Engineer, Billing, Tech CoE

Google; Sunnyvale (CA); On-site; USD 123,000 - 176,000; Full time

Job summary

An innovative firm is seeking a Product Solutions Engineer to join their dynamic team in Sunnyvale. This role focuses on providing exceptional technical support for Google Ads customers, leveraging your troubleshooting skills to enhance product offerings. You'll work closely with cross-functional teams, ensuring that customer needs are met and translating complex technical concepts for diverse audiences. This position offers a unique opportunity to impact product development while working within a collaborative environment that values creativity and problem-solving. If you're passionate about technology and eager to drive customer success, this role is for you.

Benefits

Health Insurance

Retirement Plans

Flexible Work Hours

Professional Development

Wellness Programs

Qualifications

• 3 years of experience in system design and programming languages.
• Experience managing internal/external partners or customers.

Responsibilities

• Deliver outstanding customer service throughout the customer journey.
• Troubleshoot technical product issues and apply product expertise.

Skills

System Design

Java

C++

Python

Technical Troubleshooting

Education

Bachelor’s Degree

Master’s Degree in Business or Related Field

Tools

Google Ads

AI Tools

Job description

Product Solutions Engineer, Billing, Tech CoE

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Product Solutions Engineer, Billing, Tech CoE

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• Bachelor’s degree or equivalent practical experience.
• 3 years of experience in system design or in one programming language (e.g., Java, C++, Python, etc.).
• 3 years of experience in technical troubleshooting, and managing internal/external partners or customers.
  
  

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 3 years of experience in system design or in one programming language (e.g., Java, C++, Python, etc.).
• 3 years of experience in technical troubleshooting, and managing internal/external partners or customers.
  
  

Preferred qualifications:

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
• Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
• Experience with working in technical product support, cloud support, quality engineering, or site reliability engineering.
• Experience with Google Ads or other online advertising solutions and the media landscape.
• Experience in the customer facing role with translating technical concepts and solutions to non-technical and executive audiences.
• Ability to work in any environment to solve problems.
  
  

About the jobIn this role, you will be solving issues, acting as a technical consultant and trusted advisor for Google Ads customers. You will leverage your troubleshooting skills to identify root causes, develop troubleshooting tools and solutions, and communicate with audiences, from engineers to executives. You will also improve our products and processes by identifying trends and advocating for customer needs.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

The US base salary range for this full-time position is $123,000-$176,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and business teams, agencies and partners.
• Learn AI powered Ads products and Ads Platforms.
• Troubleshoot technical product issues and apply product expertise to solve technical customer issues and escalations.
• Develop tools and automation for better diagnostics/data fixes and debugging with Product Engineering teams.
• Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams. Partner with our business and other cross-functional partners to own and improve the journey of all clients.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management, Consulting, and Engineering

• Industries

  Information Services and Technology, Information and Internet

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