Product Solutions Consultant, DV360

Google; Chicago (IL); On-site; USD 114,000 - 164,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Google is seeking a qualified professional for the GTech Ads team in the United States to own end-to-end customer solutions, troubleshoot issues, and support ad campaigns and media solutions for diverse clients. You will collaborate with Sales, Product and Engineering to deliver high-quality customer service and drive continuous improvements across the ads stack.

In this role you will analyze data, manage projects, and apply product knowledge to resolve complex technical customer issues while

Job description

Preferred working locations: Boulder, CO, USA; Chicago, IL, USA.

About the Job

GTech Ads is responsible for all support, media, and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self‑help and in‑product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers’ business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross‑functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

In this role, you will have deep product knowledge, provide high‑quality customer support and own end‑to‑end customer solutions. You will focus on managing troubleshooting tasks and proactively provide resolution to issues.

Minimum Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer‑facing role.

Preferred Qualifications

• Experience developing customer‑focused solutions including troubleshooting, finding new processes or product features.
• Experience in the online media landscape.

Responsibilities

• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
• Apply deep product expertise solving complex technical customer issues and escalations and carrying out projects.
• Analyze data and insights to identify systemic improvement opportunities. Own and execute projects to lead improvements in product, technology, operational process, policy and customer awareness.
• Partner with our Sales, Agency, and other cross‑functional partner teams to own and continuously improve the journey of all clients across, resolve complex issues and understand customer pain points.
• Share data and customer insights, and provide expert recommendations to our partner teams to advocate product and process improvements, driving continuous optimization. Act as a primary point of contact for product‑related inquiries, demonstrating a deep understanding of product functionalities and best practices.

US: $114000 - $164000 (USD) + 15% bonus target + equity + benefits.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.