Product Solutionist

401 Cast & Crew LLC; New York (NY); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Generous PTO

Parental leave

Wellness programs

Tuition reimbursement

Employee discounts

Job summary

Cast & Crew is seeking a Product Solutionist to be the technical backbone of our sales motion across film, television, and live entertainment in the New York/New Jersey area. You will run discovery, demos, and answer hard questions in the room, translating payroll infrastructure into CFO language and on-set realities.

You’ll own meetings solo or with an Account Executive, demonstrating the value of Cast & Crew’s SaaS solutions and guiding prospects from discovery through close.

Qualifications

• Deep knowledge of Cast & Crew's product ecosystem or a directly comparable SaaS platform in entertainment payroll, production finance, or digital onboarding.
• Experience in a pre-sales, solutions consulting, sales engineering, or technical account management role within a SaaS environment.
• Ability to run a compelling, tailored product demo that speaks to the audience — not a scripted walkthrough.
• Comfortable owning RFP responses, security questionnaires, and technical discovery sessions independently.
• Strong understanding of payroll models, employer‑of‑record services, and production workflows to hold your own with finance and operations stakeholders.
• Familiarity with the entertainment industry — how film, TV, and live productions are staffed, budgeted, and run.
• Based in or closely connected to the New York/New Jersey metro area; able to be on‑site at client locations regularly.

Responsibilities

• Partner with Sales AEs across the full revenue cycle — from discovery and demo through proposal, objection handling, and close — as the product expert in the room
• Lead tailored product demonstrations that connect Cast & Crew's capabilities directly to each prospect's operational reality and pain points
• Run consultative discovery sessions to understand client workflows, surface unmet needs, and build solution recommendations grounded in real product capability
• Respond to RFPs, RFIs, and security questionnaires with accurate, well‑positioned content that moves deals forward
• Engage the existing client base in an advisory capacity — identifying expansion opportunities, reinforcing adoption, and surfacing product gaps back to the business
• Bring structured voice‑of‑the‑customer insights from the field to Product and Marketing teams to inform roadmap prioritization and go‑to‑market positioning
• Represent Cast & Crew at industry events, trade shows, and client engagements across the New York and New Jersey market
• Stay sharp on competitive dynamics, product roadmap evolution, and industry trends — you're the person the sales team calls when they need the answer

Skills

Product expertise

Discovery and demos

Sales engineering

RFP responses

Security questionnaires

Technical discovery

Communication skills

Tools

Salesforce

HubSpot

Job description

About Us

At Cast & Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools. The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater. We are a production’s best ally every step of the way.

Position Overview

#OneCastOneCrew Position Overview Cast & Crew is looking for a Product Solutionist to be the technical backbone of our sales motion across film, television, and live entertainment. This is not a traditional pre-sales role — it's the rare combination of deep product expertise and genuine client instinct. You run discovery. You demo. You answer the hard questions in the room. And when it comes to our existing client base, you're in those conversations too, helping clients get more value from what they already have. You know how production companies think. You can translate payroll infrastructure and digital workflows into language that resonates with a production CFO and an on-set PA in the same afternoon. You're comfortable owning a meeting solo and equally comfortable playing the expert partner alongside a Sales AE. You don't wait for a script — you read the room and adapt. This role covers the New York and New Jersey markets, with regular presence at client locations, production offices, and industry events. You'll work alongside Account Executives focused on Live Entertainment and Film & TV, acting as the technical SME from first meeting through close — and in some cases, well beyond.

Key Qualifications

• Deep knowledge of Cast & Crew's product ecosystem or a directly comparable SaaS platform in entertainment payroll, production finance, or digital onboarding
• Experience in a pre-sales, solutions consulting, sales engineering, or technical account management role within a SaaS environment
• Ability to run a compelling, tailored product demo that speaks to the audience — not a scripted walkthrough
• Comfortable owning RFP responses, security questionnaires, and technical discovery sessions independently
• Strong enough understanding of payroll models, employer‑of‑record services, and production workflows to hold your own with finance and operations stakeholders
• Familiarity with the entertainment industry — how film, TV, and live productions are staffed, budgeted, and run
• Based in or closely connected to the New York/New Jersey metro area; able to be on‑site at client locations regularly

What You'll Do

• Partner with Sales AEs across the full revenue cycle — from discovery and demo through proposal, objection handling, and close — as the product expert in the room
• Lead tailored product demonstrations that connect Cast & Crew's capabilities directly to each prospect's operational reality and pain points
• Run consultative discovery sessions to understand client workflows, surface unmet needs, and build solution recommendations grounded in real product capability
• Respond to RFPs, RFIs, and security questionnaires with accurate, well‑positioned content that moves deals forward
• Engage the existing client base in an advisory capacity — identifying expansion opportunities, reinforcing adoption, and surfacing product gaps back to the business
• Bring structured voice‑of‑the‑customer insights from the field to Product and Marketing teams to inform roadmap prioritization and go‑to‑market positioning
• Represent Cast & Crew at industry events, trade shows, and client engagements across the New York and New Jersey market
• Stay sharp on competitive dynamics, product roadmap evolution, and industry trends — you're the person the sales team calls when they need the answer

What You'll Bring

• 5+ years in a pre-sales, solutions consulting, sales engineering, technical account management, or client‑facing implementation role, ideally in a SaaS environment
• A track record of running product demonstrations, managing complex RFP responses, and influencing deals through technical credibility
• Experience with entertainment industry payroll, production finance, digital onboarding, or employer‑of‑record services is a strong plus
• Proficiency with CRM and sales enablement tools (Salesforce, HubSpot); comfortable demoing SaaS platforms live in front of clients and executives
• Exceptional written and verbal communication skills — with the ability to adapt your message for everyone from end users to C‑suite stakeholders
• Self‑directed and organized; able to manage multiple accounts and opportunities simultaneously without losing momentum
• Reliable access to client locations across NYC, Jersey City, and surrounding areas; flexibility to work evenings or weekends during active production periods as needed

Benefits

We take care of our people. When you join Cast & Crew, you're backed by a benefits package built around what matters most.

• Comprehensive medical coverage
• Dental coverage
• Vision coverage
• 401(k) match
• Generous PTO
• Paid parental leave
• Health and wellness programs
• Tuition reimbursement
• Employee discounts

Benefits are subject to eligibility requirements.

Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job‑related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non‑discriminatory environment free from intimidation, harassment or bias based upon these grounds.

CA residents

Your personal information may be collected in connection with certain services provided by Cast & Crew or its affiliated companies. A summary of your California privacy rights can be found at: https://www.castandcrew.com/privacy-policy/

Compensation

Compensation is commensurate with various factors including, but not limited to, relevant experience, qualifications, skills, training, licensure, certifications, geographic cost of labor, and other business and organizational needs. Compensation range for candidates in other locations may differ based on the cost of labor in that location. The compensation range for this position is: $100,000.00 - $125,000.00 per year.

TCS Mission

TCS is the creative services division of Cast & Crew, a family of individually innovative companies modernizing the ways in which content is created. TCS' mission is to empower creative talent and streamline the content creation process for projects in film, television, commercials/branded content, social media, theater, music video, video games, and more. We provide solutions that manage the entire project lifecycle, including talent discovery and staffing, production, post production, and distribution. Our brands include Backstage, Coverfly, FilmFreeway, Final Draft, ShareGrid, and Voice123.