Product Services & Management Analyst - Epic Certified / New York Metro Area

Northwell Health; Melville (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare organization is seeking a Project Manager to oversee implementation and maintenance of various solutions within agile teams. The role requires strong analytical skills, a Bachelor's degree, and preferably an Epic certification, with a minimum of three years’ relevant experience. Responsibilities include supporting users during and after implementation, ensuring compliance, and delivering effective training programs.

Qualifications

• Bachelor's Degree required or equivalent experience.
• Minimum of 3 years relevant experience required.
• Experience in a high-tech, dynamic environment preferred.

Responsibilities

• Analyzes, verifies, tracks, and recommends implementation plans for system development.
• Serves as a liaison between business and technology teams.
• Develops and delivers training programs for current and prospective users.

Skills

Excellent communication

Interpersonal skills

Leadership skills

Education

Bachelor's Degree

Preferred degrees in Computer Science, Business, or Engineering

Tools

Epic Certified

HIPAA compliance knowledge

Job description

Job Description

Analyzes, verifies, tracks, and recommends for Project, Product, and Solution implementation and maintenance. Acts as a liaison between various agile teams and project teams. Recommends and delivers product and solution plans, along with training materials throughout implementation, ensuring smooth post-implementation operations.

Certifications/Experience needed in Beacon/Beans, Data Courier/Env Release, Dorothy Home Care - Clinical, EpicCare Ambulatory - Specialty, Healthy Planet, Hospital Billing, Inpatient Orders/Bugsy/Prov doc, Lumens, Security, Technical Services, Willow Ambulatory, and Willow Inpatient.

Job Responsibilities

• Analyzes, verifies, tracks, and recommends development of implementation plans for system development and product solutions, including discovery, design, conversion, testing, and other project cycle components in an agile environment.
• Serves as a liaison between business and technology teams.
• Develops and delivers training programs for current and prospective users; educates practice, site, and corporate management on project operations and procedures.
• Assists in configuring HIPAA rules based on system policies and legal requirements.
• Ensures compliance with system policies, applicable laws, and contractual agreements.
• Performs solution audits; resolves discrepancies as needed.
• Collaborates with implementation teams to resolve user issues.
• Provides customer support during and after implementation.
• Conducts post-implementation satisfaction surveys; reports results and recommends actions; troubleshoots issues and suggests fixes; assists newly acquired facilities with transition and implementation planning.
• Operates under general guidance with varied work assignments requiring interpretation and independent decision-making.
• Performs related duties as required; all responsibilities are essential functions under the Americans with Disabilities Act.

Job Qualifications

• Bachelor's Degree required, or equivalent experience.
• Preferred degrees in Computer Science, Business, or Engineering.
• Epic Certified, highly preferred
• Minimum of 3 years relevant experience required.
• Experience in a high-tech, dynamic environment preferred.
• Excellent communication, interpersonal, and leadership skills preferred.

*Additional Salary Details

The listed salary range or hourly rate is a good faith estimate for potential base compensation at the time of posting and may change. Factors such as location, experience, education, and internal policies may influence the actual salary offered.