Product Service Manager - Global Fleet & CX

KLA; Phoenix (AZ); Hybrid; USD 181,000 - 307,700; Full time

Benefits offered by this job

401(K) with company matching

Employee stock purchase program

Tuition reimbursement

Job summary

KLA is seeking a Product Service Manager in Phoenix, Arizona, to own the customer experience and unit economics across product families. Responsibilities include ensuring cost efficiency, customer satisfaction, and fleet performance while collaborating with various teams.

The ideal candidate has over 8 years in semiconductor services and 3 years in leadership roles. This position also requires a Bachelor's in engineering and a willingness to travel. KLA offers a competitive salary range and benefits.

Qualifications

• 8+ years in semiconductor capital equipment service, engineering, or operations.
• 3+ years in a leadership or management role.
• Direct customer-facing experience with top-tier semiconductor fabs.

Responsibilities

• Owns customer experience and unit economics of KLA product family.
• Accountable for Cost of Service, customer satisfaction, and fleet performance.
• Drive Continuous Improvement Programs and Escalation Management.

Skills

Customer experience management

Financial fluency

Data analytics

Influence without authority

Education

Bachelor's degree in Mechanical, Electrical, Industrial Engineering

Tools

Snowflake

Power BI

SQL

Job description

KLA is seeking a Product Service Manager in Phoenix, Arizona, to own the customer experience and unit economics across product families. Responsibilities include ensuring cost efficiency, customer satisfaction, and fleet performance while collaborating with various teams.

The ideal candidate has over 8 years in semiconductor services and 3 years in leadership roles. This position also requires a Bachelor's in engineering and a willingness to travel. KLA offers a competitive salary range and benefits.