Product Service Engineer

Caterpillar Brazil; Peoria (IL); On-site; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off (Vacation, Holidays)

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Career Development

Incentive bonus

Relocation assistance (domestic)

Job summary

Caterpillar Inc. is seeking a Product Support role focused on design and enhancement of Caterpillar machines. This position partners with stakeholders to improve quality, performance, manufacturability, and serviceability from concept through release.

Locations include Peoria, IL or Brooklyn Park, MN, with up to 30% travel. On-site five days a week, competitive compensation and comprehensive benefits are offered.

Qualifications

• Experience with GPS, machine positioning, or automation technologies.
• Ability to interpret 3D models and elevation data.
• Knowledge of safety standards for technical solutions.
• Familiarity with electronics, software, testing and troubleshooting in machinery.
• Background in heavy equipment operation or paving machines is preferred.
• Experience coaching dealers or customers on technology adoption.

Responsibilities

• Develop procedures to ensure product quality, evaluate results, and resolve functional deficiencies.
• Assess production processes to identify manufacturing or design defects and recommend improvements that increase efficiency and quality.
• Gather feedback from internal and external stakeholders to identify new product opportunities and enhancements.
• Prepare technical specifications and instructions to support product performance and project execution from concept through release.
• Provide technical support on adaptive and integrated machine technologies for Cat paving and compaction machines.

Skills

Customer Focus

Data Gathering & Analysis

Service Excellence

Problem Solving

Relationship Management

Technical Excellence

Job description

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Summary:

This role supports the design and enhancement of products by partnering with stakeholders to improve quality, performance, manufacturability, and serviceability. The position helps evaluate product and process performance, identify improvement opportunities, and move technical solutions from concept through release.

What You Will Do (Job Duties):

• Develop procedures and plans to ensure product quality, evaluate results, and resolve functional deficiencies.
• Assess production processes to identify manufacturing or design defects and recommend improvements that increase efficiency and quality.
• Gather feedback from internal and external stakeholders to identify new product opportunities and enhancements that improve serviceability.
• Prepare technical specifications and instructions to support product performance, quality standards, and project execution from concept through release.
• This position will focus on and provide technical support on the adaptive and integrated machine technologies for Cat asphalt paving and compaction machines, including both aftermarket stand-alone solutions and factory-delivered integrated systems.

What You Have (Skills):

• Customer Focus: Builds strong customer relationships, anticipates needs, and delivers solutions that improve customer satisfaction and business outcomes.
• Data Gathering & Analysis: Collects, organizes, and evaluates data from multiple sources to support informed recommendations and sound decision-making.
• Service Excellence: Delivers responsive, high-quality service while resolving customer issues and identifying opportunities to improve the customer experience.
• Problem Solving: Identifies issues, evaluates alternatives, and uses data-driven approaches to recommend effective solutions.
• Relationship Management: Builds productive working relationships with customers, peers, and stakeholders while responding effectively to needs and concerns.
• Technical Excellence: Applies strong technical knowledge to address challenges, develop solutions, and support product quality and performance.

Top Candidates Will Have:

• Experience with GPS, machine positioning, machine guidance, connectivity, and automation technologies.
• Ability to interpret 3D models, including profile and elevation data used to guide machine operation.
• Knowledge of safe equipment operation, customer requirements, and quality standards for technical solutions.
• Familiarity with electronics, software, testing, and troubleshooting in machine or equipment applications.
• Background in heavy equipment operation and application; paving machine experience is highly preferred.
• Experience coaching dealers, customers, or end users on technology adoption and proper system use.
• Understanding of manufacturing processes, quality planning, system requirements, and safety considerations.
• Strong presentation, analytical, research, and problem-resolution skills.
• Demonstrated success implementing or supporting technical solutions that improve product performance and customer outcomes.

Additional Information:

Locations for this role include Peoria, IL or Brooklyn Park, MN. This role requires up to 30% domestic and international travel. Domestic relocation assistance is available for eligible candidates. Visa sponsorship is not available. ISE assignments are not available. This role is required to be on site five days a week.

Summary Pay Range:

$112,710.00 - $169,060.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and employee Discounts
• Career Development
• Incentive bonus
• Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement
• These benefits also apply to part-time employees

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.

Qualified applicants of any age are encouraged to apply.

Any offer of employment is conditioned upon the successful completion of a drug screen.

We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.