Product Service Engineer

JazzHR

Mount Pleasant (WI)

On-site

USD 70,000 - 98,000

Full time

9 days ago

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Benefits offered by this job

Competitive base salary

Incentive opportunities

Medical, dental, and vision coverage

401(k) with employer match

Generous paid time off

Job summary

Twin Disc is seeking a Product Service Engineer to serve as a technical resource for customers, distributors, and internal teams. You will investigate performance issues, conduct field analyses, support installations, and provide technical training to ensure reliability and performance of Twin Disc products.

This role suits a hands-on engineer with experience in mechanical, hydraulic, or electrical systems, combining analysis, troubleshooting, and customer engagement in a global, field-facing

Qualifications

Bachelor's degree in Mechanical or Electrical Engineering or equivalent.
At least two years of engineering or technical service experience.
Hands-on experience with mechanical and hydraulic systems.
Strong troubleshooting and root cause analysis skills.
Proficiency with hand tools and diagnostic equipment.
Excellent verbal and written communication; customer-focused.

Responsibilities

Conduct field investigations using mechanical, hydraulic, and electronic diagnostic equipment.
Analyze product performance issues and perform root cause failure analysis.
Prepare detailed technical reports with findings, recommendations, and corrective actions.
Provide technical assistance to customers, distributors, and service personnel.
Lead and support new product installations and start-ups.
Verify equipment alignment, performance, and control system functionality.
Collaborate with Product Engineering, Test Engineering, Quality, Manufacturing, and Service teams.
Develop, maintain, and deliver technical training programs for customers and distributors.
Create and update service manuals, troubleshooting guides, and technical documentation.
Travel up to 25% to support field service activities.

Skills

Bachelor's degree in Mechanical Eng

Bachelor's degree in Electrical Eng

Two years engineering/technical svc. x

Hands-on with mechanical systems

Hands-on with hydraulic systems

Troubleshooting & root cause analysis

Diagnostic tools proficiency

Verbal & written communication

Customer service orientation

Problem-solving mindset

Education

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Electrical Engineering

Tools

Diagnostic equipment

Hand tools

JDE EnterpriseOne (ERP)

Job description

Power Innovation with Twin Disc

At Twin Disc, we are a global leader in power transmission technology, delivering innovative solutions that keep industries moving around the world. Our success is driven by talented people who embrace technical excellence, collaboration, and customer focus. We foster a flexible, results-oriented environment that empowers our global workforce to make a meaningful impact.

If you are a hands-on engineer who enjoys solving complex technical challenges, working directly with customers, and supporting industry-leading products in the field, we invite you to join our team as a Product Service Engineer.

About the Role

As a Product Service Engineer, you will serve as a critical technical resource for customers, distributors, and internal teams. You will investigate product performance issues, conduct field analyses, support product installations, and provide technical training to ensure our products deliver exceptional reliability and performance.

This role is ideal for someone with a strong background in mechanical, hydraulic, or electrical systems who enjoys a balance of engineering analysis, hands-on troubleshooting, and customer engagement.

Key Responsibilities

Technical Support & Problem Solving

Conduct field investigations using mechanical, hydraulic, and electronic diagnostic equipment.
Analyze product performance issues and perform root cause failure analysis.
Prepare detailed technical reports with findings, recommendations, and corrective actions.
Provide technical assistance to customers, distributors, and service personnel.

Product Installation & Commissioning

Lead and support new product installations and start-ups.
Verify equipment alignment, performance, and control system functionality.
Ensure installations meet Twin Disc quality and performance standards.

Cross-Functional Collaboration

Partner with Product Engineering, Test Engineering, Quality, Manufacturing, and Service teams to resolve technical issues.
Provide field feedback to support continuous product improvement initiatives.
Assist with product validation and performance evaluations when required.

Training & Documentation

Develop, maintain, and deliver technical training programs for customers, distributors, and service personnel.
Create and update service manuals, troubleshooting guides, and technical documentation.
Serve as a product expert by maintaining current knowledge of Twin Disc products and design updates.

Travel

Travel up to 25% to support field service activities, customer visits, training events, and product installations.

Qualifications

Required

Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field; or an equivalent combination of technical education and experience.
Minimum of two years of relevant engineering or technical service experience.
Hands-on experience with mechanical and hydraulic systems.
Strong troubleshooting, diagnostic, and root cause analysis skills.
Proficiency with hand tools, diagnostic equipment, and specialized service tooling.
Effective verbal and written communication skills with the ability to explain technical concepts to diverse audiences.
Strong customer service orientation and problem-solving mindset.

Preferred

Experience supporting industrial equipment, power transmission systems, marine propulsion systems, or related technologies.
Knowledge of electronic controls and system integration.
Experience developing and delivering technical training programs.
Familiarity with JDE EnterpriseOne or similar ERP systems.

Core Competencies

Technical expertise in product application, installation, and performance analysis.
Strong analytical and critical-thinking abilities.
Customer-focused approach with excellent relationship-building skills.
Ability to work independently while collaborating effectively across functions.
Strong organizational skills and attention to detail.
Commitment to continuous learning and professional development.

Why Join Twin Disc?

At Twin Disc, you'll have the opportunity to work alongside talented professionals who are passionate about innovation and engineering excellence. You'll contribute directly to product performance, customer success, and continuous improvement while growing your technical expertise in a collaborative environment.

What We Offer