Product Service Engineer

Twin Disc; Mount Pleasant (WI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible work schedule

Competitive base salary

401(k) with employer match

Health, dental, and vision coverage

Generous paid time off plans

Job summary

A leading power transmission technology company located in Mount Pleasant is seeking a skilled Product Service Engineer. The ideal candidate will possess a Bachelor’s degree in Mechanical or Electrical Engineering with relevant experience. Key responsibilities include conducting field analysis, preparing reports, and delivering technical training. The role offers a flexible work schedule, competitive salary, and comprehensive benefits, making it an excellent opportunity for those passionate about innovation and customer satisfaction.

Qualifications

• Bachelor’s degree in Mechanical or Electrical Engineering with 2+ years of experience or a technical degree with equivalent experience.
• Hands-on experience with mechanical/hydraulic systems.
• Strong analytical skills for failure analysis and problem-solving.
• Excellent communication skills and a customer-focused attitude.
• Ability to design and implement technical training programs.

Responsibilities

• Conduct field analysis using mechanical, hydraulic, and electronic test equipment.
• Prepare detailed reports to identify root causes and recommend corrective actions.
• Collaborate with Product Engineers, Test Engineers, and Quality Analysis teams.
• Lead new product installations, ensuring performance, alignment, and control systems meet standards.
• Develop and deliver technical training programs and service manuals.
• Maintain up-to-date knowledge of all Twin Disc products and changes.
• Travel up to 25% to support field service needs.
• Foster a cooperative and professional work environment.

Skills

Mechanical systems knowledge

Hydraulic systems knowledge

Analytical skills

Communication skills

Problem-solving

Interpersonal skills

Education

Bachelor’s degree in Mechanical or Electrical Engineering

Tools

Hand tools

JDE Enterprise One

Specialized tooling

Job description

At Twin Disc, we power innovation! As a global leader in power transmission technology, we are committed to evolving our brand and delivering top-tier products to our customers. Our success is driven by the brightest minds, and we foster a flexible, outcome-focused work environment that supports our distributed global workforce.

About the Role

We are seeking a skilled and driven Product Service Engineer to join our Product Service team. This role is ideal for someone with a strong mechanical or electrical engineering background and a passion for solving complex field issues. You will analyze product applications, support field installations, and deliver technical training to customers and service teams.

Key Responsibilities

• Conduct field analysis using mechanical, hydraulic, and electronic test equipment.
• Prepare detailed reports to identify root causes and recommend corrective actions.
• Collaborate with Product Engineers, Test Engineers, and Quality Analysis teams.
• Lead new product installations, ensuring performance, alignment, and control systems meet standards.
• Develop and deliver technical training programs and service manuals.
• Maintain up-to-date knowledge of all Twin Disc products and changes.
• Travel up to 25% to support field service needs.
• Foster a cooperative and professional work environment.

Qualifications

• Bachelor’s degree in Mechanical or Electrical Engineering (BSME/BSEE) with 2+ years of experience, or a technical degree with equivalent experience.
• Hands‑on experience with mechanical/hydraulic systems.
• Strong analytical skills for failure analysis and problem‑solving.
• Proficiency with hand tools and specialized tooling.
• Working knowledge of personal computers and standard software; familiarity with JDE Enterprise One is a plus.
• Excellent communication skills and a customer‑focused attitude.
• Ability to design and implement technical training programs.

Competencies

• Technical expertise in product design, application, and installation.
• Strong interpersonal skills to bridge customer needs with internal resources.
• Ability to work independently and collaboratively across departments.

Why Join Us?

This is a great opportunity to be part of a team that values innovation, technical excellence, and customer satisfaction. If you enjoy working in a dynamic environment and making a tangible impact, we’d love to hear from you.

Benefits

• Flexible work schedule supporting work‑life balance.
• Competitive base salary and incentive plans.
• Health, dental, vision coverage.
• 401(k) with incredible employer match.
• Generous paid time off plans.
• Engaging Wellness Program and Employee Assistance Program (EAP).
• Work with a winning team with diverse backgrounds and experiences.

Ready to make an impact? Apply today and join a company that powers innovation worldwide!