Product Sales Support Administrator - Merchandising Dept

US Foods; Greensburg (Westmoreland County); On-site; Full time

Job summary

Join a dynamic team as a Product Sales Support Administrator, where you will be the key liaison between sales and customers. This role is vital in ensuring timely resolutions for inquiries related to product specifications and availability, utilizing your expertise in food service distribution. You will develop strong relationships with vendors and internal resources, providing exceptional support to Territory Managers and District Sales Managers. The ideal candidate will be organized, analytical, and possess excellent communication skills, thriving in a fast-paced environment. If you're passionate about customer service and food distribution, this opportunity is perfect for you.

Benefits

Health Insurance

Retirement Benefits

Paid Time Off

Short-term and Long-term Disability

Employee Stock Purchase Plan

Life Insurance

Qualifications

• Minimum 2 years of experience in purchasing, merchandising, or customer service.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Act as the central contact for internal sales inquiries.
• Resolve customer and sales questions via various communication methods.

Skills

Customer Service

Analytical Skills

Communication Skills

Organizational Skills

Problem-Solving

Education

College Degree

Equivalent Distribution/Food Service Supply Chain Experience

Tools

Microsoft Office

PRISM

Job description

Product Sales Support Administrator - Merchandising Dept

Product Sales Support Administrator - Merchandising Dept

Apply locations: Greensburg PA

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition id: R264413

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE

Join Our Community of Food People!

BASIC PURPOSE
Supports division sales by addressing and resolving Territory Manager (TM), District Sales Manager (DSM), Chain Account Manager, Healthcare Manager and Major Account Manager questions and requests in a timely manner while utilizing detailed knowledge of U.S. Foods products, systems and tools. Primary liaison between Area or Distribution Centers (DCs) Sales, Buyers, and Category Management as it relates to customer resolution activities. Works closely with the division departments, particularly purchasing and category management, to support efforts with vendors and suppliers to communicate important information.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Act as the central point of contact for Area hub and market DCs for all internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.
2. Resolve external customer and internal sales questions in a timely manner, typically by phone, email, text or other necessary means either by determining answer on own or escalating to appropriate division / regional resources or external vendors, as required.
3. Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries including, but not limited to Prism, SmartDock, PIM/EPS.
4. Execute sample policy to obtain samples for customers and/or Territory Managers.
5. Develop and maintain current knowledge and resources to be able to answer questions regarding product availability, delivery schedule, broker contact and line information, product information and specification, product selection and substitutes.
6. Prioritize requests based on urgency and customer status.
7. Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on sales inquiries.
8. Develop product category knowledge in order to suggest substitute product when necessary.

SUPERVISION
None

QUALIFICATIONS

Education/Training: College degree or equivalent distribution or food service supply chain experience required.

Related Experience: Minimum 2 years of purchasing, merchandising, sales or customer service experience is required, preferably in a foodservice distribution environment. Previous US Foods experience preferred. PRISM skills preferred.

Knowledge/Skills/Abilities: Must be proficient in the use of Microsoft Office especially Microsoft Word and Excel. Must be extremely organized, analytical and possess highly developed written/oral communication and interpersonal skills. Must be external and internal customer service focused. Ability to research, escalate and follow up on inquiries with a great sense of urgency including times when that communication requires input from internal resources not located in the same building. Must have the ability to overcome objections and obstacles with a solution-based attitude.

Physical Requirements: NA

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $23 and $33 per hour.

This role will also receive overtime compensation.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***