Product Reliability Engineer - Defense

Palantir Technologies; Washington (District of Columbia); On-site; Confidential; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Supportive leave of absence program

Paid parental leave

Job summary

A technology company is looking for a Product Reliability Engineer to ensure the health and stability of its services. The role involves troubleshooting critical issues, improving service observability, and participating in on-call rotations. Ideal candidates should have an engineering background, experience with large-scale systems, and proficiency in coding, preferably in Java. The position offers a competitive salary of $96,000 - $140,000 and a range of benefits including flexible paid time off and a supportive leave of absence program.

Qualifications

• Experience with large-scale production systems.
• Strong communication skills, both written and verbal.
• Ability to work independently with a sense of urgency.

Responsibilities

• Participate in on-call rotations to troubleshoot critical issues.
• Improve service resilience and observability through code enhancements.
• Diagnose and prevent issues in the field.

Skills

Troubleshooting complex systems

Observability tools

Backend coding (Java)

Distributed systems

Data-driven decision making

Education

Engineering background in Computer Science, Mathematics, or Software Engineering

Tools

Prometheus

Java

Go

Job description

life insurance, vision insurance, paid time off, paid holidays, 401(k)

The Role

Product Reliability Engineers (PREs) are responsible for the health, performance, and stability of the services that power services at Palantir. PREs take ownership over the entire end‑to‑end cycle of service reliability, from responding to outages to improving codebases and building lasting solutions. You will tackle critical issues for key customers, introduce observability into complex systems, address tech debt in essential codebases, and inform strategic investments in core products. We are looking for engineers who enjoy deep‑dive troubleshooting, feel strong ownership of the problems they encounter, and recognize the urgency of customer‑facing outages.

PREs spend the majority of their time on forward‑looking product work, including but not limited to infrastructure migrations, product contributions to improve stability and observability, and codebase enhancements that increase resilience. During periodic on‑call shifts, we respond to automated alerts, investigate issues reported by customers, and share technical expertise with adjacent product teams.

Whatever the technical issue or question about your service is, you'll play a central and critical role in resolving it, seeking not just a one‑time fix, but a permanent solution. We provide new team members with an experienced mentor and a clear onboarding framework to set them up for success in the role.

Core Responsibilities

• Continuously invest in documentation, metrics, monitors and other troubleshooting tools
• Participate in on‑call rotations during business hours and occasional weekends. This is a challenging yet rewarding opportunity to help remediate the most pressing issues across the Palantir fleet.
• Diagnose, resolve, and prevent issues encountered in the field. Deliver end‑to‑end improvements to core products based on these issues you encounter in the field.
• Improve observability by refactoring codepaths and introducing telemetry
• Identify and implement data‑driven opportunities for improved service resilience
• Develop strategic opinions on stability investments and inform the vision for long‑term product stability

What We Value

• Comfortable with and curious about large‑scale production systems and technologies. For example, load balancing, monitoring, distributed systems, and configuration management.
• Confidence in troubleshooting complex issues independently using observability tools and stack traces
• Familiarity with monitoring tools such as Prometheus and health checks
• Experience coding with Java, Go and/or web technologies (e.g. HTML, CSS, JavaScript, Python/Ruby, Django/Flask/Ruby on Rails, etc.) is a plus
• Track record of identifying bugs in codebases and contributing fixes leading to long‑term service stability
• Demonstrated ability to make data‑driven decisions and engage with stakeholders on strategy

What We Require

• Engineering background in Computer Science, Mathematics, Software Engineering, Physics or similar field
• Ability to work with a high degree of ownership and a strong sense of urgency in a dynamic environment
• Experience producing code in backend languages such as Java, as part of a past role or personal projects
• Familiarity with storage and data processing systems and cloud infrastructure
• Strong written and verbal communication and ability to iterate quickly with teammates and incorporate feedback
• Eligibility and willingness to obtain a US Security clearance

Salary

The estimated salary range for this position is $96,000 - $140,000 per year. Total compensation for this position may also include Restricted Stock Units, a sign‑on bonus and other potential future incentives. Further note that total compensation for this position will be determined by each individual's relevant qualifications, work experience, skills, and other factors. This estimate excludes the value of any potential sign‑on bonus; the value of any benefits offered; and the potential future value of any long‑term incentives.

Benefits

• Medical, dental, and vision insurance (including voluntary life insurance)
• Basic life, AD&DD and disability insurance
• Commuter benefits
• Paid time off—flexible, not accrual‑based, including 2 weeks built into each year and 10 paid holidays
• Supportive leave of absence program (military service, medical events)
• Paid leave for new parents and subsidized back‑up care for all parents
• Fertility and family building benefits—including adoption, surrogacy, and preservation
• Stipend to help with expenses for a new child
• 401(k) plan

Life at Palantir

We want every Palantirian to achieve their best outcomes, and we celebrate individuals' strengths, skills, and interests from interview to long‑term growth, rather than relying on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities for growth and ensures many pathways to success at Palantir. We invest in health and well‑being across all areas of Palantirians' lives. We encourage employees to work from our offices to foster connectivity and innovation, while offering hybrid options (a day or two a week). Certain roles allow remote work on an exceptional basis, but applicants must work from the state in which they are employed.

Equal Opportunity Employer

Palantir values excellence regardless of background. We are proud to be an Equal Opportunity Employer for all, including but not limited to Veterans and those with disabilities. Palantir is committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help. If you would like to understand more about how your personal data will be processed by Palantir, please see our Privacy Policy.