Product Quality & Support Engineer

EvidenceCare; Nashville, Northern (TN, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, Dental, Vision Insurance

401k plan

Stock option opportunities

Job summary

EvidenceCare seeks a Quality and Support Specialist to ensure reliable delivery of healthcare technology solutions. You'll collaborate with teams, develop testing frameworks, and enhance the user experience by addressing customer issues and maintaining application quality.

This role involves participation in the software development cycle and requires a Bachelor's degree in a relevant field. The position offers a competitive salary with benefits in a hybrid work environment.

Qualifications

• Bachelor's degree is required, ideally in software engineering or related fields.
• Ability and interest in developing new testing frameworks.
• Proven track record for successfully maintaining application quality.

Responsibilities

• Collaborate with Product and Engineering teams on product requirements.
• Lead Product Quality efforts by designing and executing test plans.
• Engage with customers to resolve issues and gather insights.

Skills

Testing frameworks

SQL queries

Automated test scripts

API designs

Healthcare standards

Education

Bachelor’s degree in software engineering

Degree in biomedical engineering

Degree in information systems

Degree in computer science

Tools

Postman

Selenium

Playwright

Job description

Location

Nashville, TN; Chicago, IL; or Remote

Position Type

Full Time

Pay

Salary

Reports to

VP of Product Delivery & Operations

Company Overview

EvidenceCare is a fast-paced, fun-filled tech company scaling their market share with innovative healthcare products. Our products not only address the needs of inefficient healthcare delivery but also disrupt the status quo.

Company Vision

We envision a day when every clinical decision will deliver the right care at the right time.

Company Mission

Empower better care decisions.

Company Values

Grit, Respect, Innovation, Teamwork, Integrity, and Fun

The type of people who succeed at EvidenceCare

We want go-getters who wake up every day ready to join the next adventure and end the day having accomplished something meaningful. Life is too short not to wake up with a purpose to pursue and a team that encourages you in that pursuit.

We want every team member to pursue their dreams while at EvidenceCare and to enjoy the journey together.

We want people who communicate well, take ownership of projects, but also work collaboratively in team settings and desire to get a little bit better each day.

Position Summary

We are looking for a quality and support specialist who can help us ensure that our applications are reliably delivering the value they promise, that our deployments are consistently adding innovation without introducing regression issues, and our systems are functioning as expected. The ideal candidate will be comfortable with both technical testing tasks and interacting with customers to expediently address their concerns or issues.

Our team is dedicated to improving healthcare provider workflows and driving client success, and you will be a key member.

You will work in a fast-paced growth environment with the unique opportunity to demonstrate and develop a wide range of skills, work with smart and dedicated people, and address the real-world complexity of healthcare technology in a clinical setting.

Roles and Responsibilities

• Collaborate with the Product and Engineering teams to deeply understand product requirements, technology, and expected functionality
• Develop a deep appreciation for both the user experience and the EvidenceCare’s product value propositions
• Take a direct role in the software development cycle and live customer support
• Lead EvidenceCare’s Product Quality efforts by designing and executing test plans.
• Work with both existing product features and the newest development, taking responsibility for both unit and end-to-end testing.
• Take ownership for identifying, triaging, prioritizing and resolving issues, including customer-reported problems
• Engage with customers to not only resolve immediate issues but also to identify insights that can help prevent issues in the future
• Maintain reliability and innovation while avoiding regressions,
• Assess and anticipate risks; be proactive
• Build and maintain automated test frameworks; apply LLMs to expand test coverage, surface anomalies, and improve observability across product and integration surfaces

Minimum Requirements

• Bachelor’s degree is required. Ideal candidates will have a degree in software engineering, biomedical engineering, information systems, computer science, data science, statistics or other related discipline
• Ability and interest in developing new testing frameworks, improving test quality
• Committed to ensuring clinical end users see correct data and have the best possible user experience
• Proven track record for successfully maintaining application quality

Useful Experience

• Creating and managing ticket queues for bug and customer support issues.
• Writing SQL queries for data analysis and data quality review.
• Working with clinical software, EHR/EMRs, and interface engines.
• Familiarity with healthcare standards, especially HL7/FHIR, and healthcare code sets (e.g., LOINC, SNOMED, CPT, ICD-10).
• API designs, web services, RESTful APIs, XML, JSON, and SOAP.
• Writing automated test scripts using tools like Postman, Playwright, Selenium, etc.
• Experience using LLMs as a development tool — for test generation, log analysis, or workflow automation
• Hands-on use of LLM-based tools to automate or augment technical workflows

Benefits

• Competitive salary + stock option opportunities
• Unlimited PTO
• Distributed work environment (hybrid, in-office (TN), and fully remote)
• Medical, Dental, Vision, & Life Insurance Benefit Plans
• Company 401k plan
• Periodic travel, frequent company and team outings to celebrate wins and life together