Product Quality Manager-Hardware & Electronics

SAGEMCOM; Dallas (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

SAGEMCOM seeks a Product Quality Manager for its US R&D team in Dallas to own the local quality strategy for broadband products. You will ensure regulatory readiness and collaborate with hardware, RF, software, mechanical, and chipset partners from concept to mass production.

You will drive governance, KPIs, and continuous improvement, coordinate audits, and build compliance files for FCC/UL certifications to guide product releases through development and production.

Qualifications

• MS or PhD in Electrical Engineering or ECE from a recognized university.
• 10+ years of product quality/quality management in complex engineering environments.
• Experience in broadband, networking, or embedded systems is a strong plus.

Responsibilities

• Deploy the Product Quality strategy across the entire product lifecycle.
• Maintain and improve quality processes, standards, and governance frameworks.
• Define, track, and report quality plans, KPIs, and performance indicators.
• Lead improvements to quality methods, tools, and processes, supporting modernization.
• Coordinate action plans with project, R&D, and industrialization teams.
• Ensure rigorous application of problem-solving methodologies (5 Whys, 8D, root cause analysis).
• Plan and conduct internal and external audits to ensure compliance with defined processes.
• Ensure product compliance with regulatory, customer, and internal requirements.
• Act as the quality authority for product release approvals and documentation.
• Identify applicable regulatory requirements and support development teams; prepare Declarations of Conformity.

Skills

Quality management

Leadership

Regulatory knowledge

Cross-functional teamwork

Process improvement

Audits & compliance

Data analysis

KPIs & reporting

Root cause analysis

Product lifecycle

Education

MS/PhD in Electrical Engineering or ECE

Job description

Overview

• Work on next generation residential gateways and Wi Fi technologies deployed worldwide
• Be part of a global R&D organization with strong local ownership and decision-making
• Collaborate with hardware, RF, software, mechanical, and chipset partners
• See your designs go from concept to mass production
• Thrive in a fast paced, innovative, and multicultural environment

We are seeking a Product Quality Manager to join our R&D organization responsible for broadband products (Internet Gateways), operating in a global engineering environment with teams located in the US, France, and offshore development centers.

In this role, you will own and drive the local Product Quality strategy for the US, ensuring corporate quality processes are consistently applied, while actively contributing to the continuous improvement and modernization of quality practices.

You will also ensure that products comply with North American regulatory requirements, and proactively track and implement changes driven by regulatory bodies such as FCC, UL, and other applicable authorities.

Mission statement

As Product Quality Manager, you play a key role in ensuring product quality, reliability, and performance, with a clear objective: customer satisfaction and product excellence.

Your main responsibilities include:

Product Quality Strategy & Governance

• Deploy the Product Quality strategy across the entire product lifecycle
• Maintain, and proactively propose improvement of quality processes, standards, and governance frameworks
• Define, track, and report quality plans, KPIs, and performance indicators

Process Excellence & Continuous Improvement

• Proactively propose and lead improvements to quality methods, tools, and processes, supporting their modernization
• Drive continuous improvement initiatives, coordinating action plans with project, R&D, and industrialization teams
• Ensure rigorous application of problem‑solving methodologies (5 Whys, 8D, structured root cause analysis)

Audits, Compliance & Product Release

• Plan and conduct internal and external audits to ensure compliance with defined processes and standards
• Ensure product compliance with regulatory, customer, and internal requirements
• Act as the quality authority for:
  • product release approvals
  • technical documentation and technical compliance / justification files

Regulatory Product Conformance

• Identify applicable regulatory requirements and support development teams before they arise
• Build technical compliance files and prepare Declarations of Conformity
• Coordinate with certification bodies (e.g., UL, FCC) to obtain product approvals

Profile

Education & Experience

• MS or PhD in Electrical Engineering, Electrical & Computer Engineering, or a related technical field from a recognized US or international university
• 10+ years of industry experience in product quality, project quality, or quality management within complex engineering environments
• Experience in broadband, networking, or embedded systems is a strong plus

Experience & Background

• Significant experience in Product Quality or Project Quality, ideally in an industrial environment such as:
• Strong process‑driven mindset and experience operating in complex development environments

Technical & Methodological Skills

• Solid knowledge of quality standards and continuous improvement methodologies, such as:
• Good understanding of product and software development lifecycles
• Experience with quality KPIs, audits, and compliance management and release governance
• Strong analytical skills to interpret regulations, standards, and their product impact

Soft Skills

• Strong analytical and problem‑solving mindset
• Demonstrates strong process rigor and process discipline
• Natural leadership skills with the ability to engage and align multi‑site, cross‑functional teams
• Strong communication skills, capable of influencing stakeholders at multiple levels
• Autonomous, proactive, and capable of driving high‑impact quality decisions