Product Quality & CPI Lead

Diversified Services Network, Inc.

Chicago (IL)

On-site

USD 60,000 - 63,000

Full time

2 days ago

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Benefits offered by this job

401(k)

Dental Insurance

Vision Insurance

Disability Insurance

Employee Assistance Program

Health Insurance

Health Savings Account

Life Insurance

Paid Time Off

Paid Holidays

Job summary

Diversified Services Network, Inc. is seeking a full-time Product Quality Project Lead to join our onsite team in Chicago or Peoria, IL.

The role focuses on leading cross-functional projects to identify, contain, and resolve customer and field product quality issues while driving timely production and service solutions. You will collaborate with service engineering, design control, product support, manufacturing, and customer-facing teams to assess feedback, analyze warranty data, and lead

Qualifications

Bachelor's degree in Engineering or equivalent technical field with 2+ years of experience.
Associate's degree in Engineering or equivalent field with 6+ years of experience.
Master's degree in Engineering or equivalent field with 2+ years of experience.

Responsibilities

Lead cross-functional projects resolving customer and field product quality issues from identification through final resolution.
Lead teams through DMAIC/CPI to develop and implement production and service solutions.
Collaborate with engineering, design control, product support, manufacturing, and customer-facing teams to investigate quality concerns.
Review warranty information and quality data to identify trends, risks, and opportunities for improvement.
Engage customers, dealers, and suppliers to assess results and communicate progress.
Provide program leadership and product management support across quality initiatives and NPI activities.