Product Quality & Consumer Insights Coordinator

Manpower, Inc.; Manteno (IL); On-site; USD 33,000 - 39,000; Full time

Job summary

ManpowerGroup is seeking a Consumer Relations & Product Quality Coordinator for Manteno, IL. The role coordinates consumer feedback, drives root-cause investigations, and supports continuous improvement across QA, Sales and R&D to protect brand integrity.

Responsibilities include managing complaints, sample coordination, cross-functional collaboration, and maintaining QA documentation. Ideal candidate has food industry experience and strong data skills; this is a 1st shift temporary position

Qualifications

• Associate or bachelor’s degree in Food Science, Quality Management or related field preferred.
• 2+ years of experience in food manufacturing, quality assurance or consumer relations.
• Working knowledge of food safety systems (SQF, HACCP, GMPs) and customer quality portals.
• Strong analytical skills with the ability to interpret data and identify trends.
• Excellent written and verbal communication skills, with the ability to communicate across multiple departments.

Responsibilities

• Consumer Complaint Management: log and categorize complaints, coordinate investigations with QA, production and maintenance, draft summaries and track CAPA actions.
• Customer Sample Coordination & Management: manage sample requests, ensure traceability and proper packaging and shipment.
• Cross-Functional Communication & Support: participate in quality meetings, communicate missing details, support audits and new product launches.
• Customer Database & Documentation Support: gather information for portals (SQF, TraceGains, GS1) and upload documentation and audit responses.
• Product Cuttings & Sensory Evaluation: schedule cuttings, prepare sessions, capture panel feedback and document sensory characteristics.

Skills

Analytical skills

Communication skills

Experience in food manufacturing

Education

Food Science/Quality Management degree

Tools

TraceGains

GS1

Microsoft Office

Job description

ManpowerGroup is seeking a Consumer Relations & Product Quality Coordinator for Manteno, IL. The role coordinates consumer feedback, drives root-cause investigations, and supports continuous improvement across QA, Sales and R&D to protect brand integrity.

Responsibilities include managing complaints, sample coordination, cross-functional collaboration, and maintaining QA documentation. Ideal candidate has food industry experience and strong data skills; this is a 1st shift temporary position