Product Quality Assurance Supervisor

Victaulic; Pennsylvania; On-site; USD 90,000 - 120,000; Full time

Job summary

Victaulic seeks an experienced Laboratory Technician Supervisor to lead the QA laboratory operations in Easton, PA. The role reports to the Global Quality Assurance Manager and oversees PER logistics, analysis, and closeout with a team of technicians to ensure high quality products and compliant processes.

The ideal candidate has a strong background in quality assurance, lab leadership, and data-driven process improvement, within a company known for mechanical pipe joining solutions.

Qualifications

• Bachelor's degree in engineering/chemistry/materials science or related field.
• 7+ years in quality assurance with laboratory operations or incident management systems.
• Proven leadership of laboratory teams in a structured environment.

Responsibilities

• Provide direct leadership and supervision for laboratory operations and technical staff focusing on performance management, workflow efficiency, and staff development.
• Oversee daily lab operations and prioritize work to meet business needs.
• Manage comprehensive PER logistics from initiation through material handling, analysis, review, and closeout.
• Ensure timely lab review of all PER according to protocols and remove bottlenecks, standardize workflows, and drive improvements.
• Communicate critical findings to QA, Application Engineering, and Sales teams.
• Develop and manage KPIs for laboratory operations.

Skills

Data analysis

Quality assurance processes

Team leadership

Project management

Cross-functional collaboration

Education

Bachelor's degree in Engineering, Chemistry, Materials Science, or related technical field

Tools

Quality management systems

Statistical analysis tools

Testing equipment

Job description

Onsite Daily, no remote option. Global travel in future approx. 5-15%.

Company Info

Victaulic is a global leader in mechanical pipe joining solutions, serving the fire protection, industrial, mining, and commercial building markets worldwide. With over 100 years of innovation and engineering excellence, Victaulic provides mechanical pipe joining systems that offer superior installation productivity and operational reliability. Our products and services are trusted by contractors, engineers, and facility owners in more than 120 countries, making us the industry standard for mechanical pipe joining solutions.

Position Overview

We are seeking an experienced Laboratory Technician Supervisor to join our Quality Assurance team in Easton, PA. This full‑time position reports to the Global Quality Assurance Manager. The Laboratory Technician Supervisor will provide leadership and operational oversight to the laboratory operations while managing critical quality processes. The successful candidate will oversee Product Evaluation Request (PER) logistics, analysis, and closeout procedures while leading a team of laboratory technicians to ensure the highest standards of product quality and compliance.

Key Responsibilities

• Provide direct leadership and supervision for laboratory operations and technical staff focusing on performance management, workflow efficiency, and staff development
• Oversee daily lab operations, ensuring effective prioritization of work to meet business needs
• Manage comprehensive PER logistics from initiation through material handling, assignment, analysis, review, and final closeout
• Ensure timely and prioritized lab review of all PER according to established protocols and identify and remove process bottlenecks, standardize workflows, and implement process improvements
• Communicate critical findings and recommendations to Quality Assurance, Application Engineering, and Sales teams
• Develop, implement, and manage Key Performance Indicators (KPIs) for laboratory operations
• Maintain accurate documentation and reporting of laboratory activities and results
• Implement corrective action programs based on analysis of quality data and testing outcomes
• Drive continuous improvement initiatives to enhance laboratory efficiency and effectiveness
• Ensure adherence to all safety regulations and company policies within the laboratory environment
• Serve as coach and mentor to laboratory and technical staff, fostering accountability, engagement and growth

Qualifications

• Bachelor's degree in Engineering, Chemistry, Materials Science, or related technical field
• Minimum 7+ years of progressive experience in quality assurance, with demonstrated history managing laboratory operations or customer incident management systems
• Proven ability to manage teams and operational processes in a structured environment
• Experience driving process improvements, workflow optimization, and cross‑functional collaboration

Technical Skills

• Proficiency in data analysis software and statistical analysis tools
• Knowledge of quality management systems and testing equipment
• Understanding of corrective action programs and root cause analysis methodologies
• Familiarity with industry standards and regulatory compliance requirements

Key Competencies

• Strong analytical and problem‑solving abilities with attention to detail
• Excellent leadership and team management skills; motivate and guide a diverse technical team
• Effective written and verbal communication skills
• Ability to prioritize multiple projects and meet deadlines in a fast‑paced environment
• Experience mentoring and developing technical staff
• Understanding of lean manufacturing principles and continuous improvement methodologies
• Strong organizational skills and ability to manage complex processes
• Ability to travel globally

Preferred Qualifications

• Previous experience managing laboratory personnel and technicians
• Background in mechanical systems, pipe joining, or related industrial applications

Victaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status. (Background checks may be required as part of our pre‑employment process).