Product Quality and Recovery Associate-Full Time

IKEA; Stoughton (MA); On-site; USD 27,428 - 31,547; Full time

Benefits offered by this job

Generous paid time off

WiselyPay - get earned wages early

Paid parental leave

Tuition discount

Retirement and bonus plans

Co-worker discount

Pet insurance program

Dental and vision plans

Medical and Rx plans

Inclusive work environment

Job summary

IKEA is looking for a Product Recovery Associate to work in Stoughton, Massachusetts. In this permanent full-time role, you will be responsible for contributing to sustainability efforts by minimizing product damages, reusing and properly presenting IKEA products, and working to improve the customer experience.

The position requires retail experience and familiarity with IKEA furniture assembly, sustainability principles, and a commitment to customer service. The job includes generous benefits such as paid parental leave and education assistance.

Qualifications

• Relevant retail experience is essential for this position.
• Understanding of how to assemble quality IKEA products.
• Familiarity with sustainability and waste management principles.
• Experience in a customer service-focused environment.

Responsibilities

• Minimize internal damage and costs related to products.
• Reuse and repackage products to give them a second chance.
• Present and price IKEA products attractively.
• Support quality perception of IKEA products.
• Consider sustainability in product recovery decisions.
• Adapt to multiple roles and complete tasks efficiently.

Skills

Retail experience

Knowledge of IKEA furniture assembly

Knowledge of waste management

Customer-oriented experience

Job description

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

WHAT YOU'LL BE DOING DAY TO DAY

• Every day, we’re using and wasting more energy and resources than ever before, and this isn’t good news for the planet. At IKEA, we’d like to create more from less. Because we know that when we produce less waste, we’ll be able to leave a cleaner, healthier planet to the generations to come.
• As a Product Recovery Associate, contributing to the recovery and sustainability work in the store, you will:
  • Contribution in minimizing all internal damages or other costs related to IKEA products.
  • Take necessary action on products to give them a second chance, such as repackaging and assembly.
  • Present IKEA products in As-Is using a strong commercial expression, selling these products with pride and setting relevant prices that are attractive to customers yet still generate the best results for the store.
  • Support the quality work in the store in order to constantly improve customers' quality perception of IKEA products.
  • Always consider the sustainability impact when deciding when and how to recover products.
  • Contribute to an environment where IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
  • Working in multiple roles while being able to complete tasks in an efficient manner.

OUR TEAM WITHIN IKEA

Growth is in our team DNA, we thrive on discovering new horizons, pushing boundaries and exploring uncharted territory. With different backgrounds and perspectives, we work together to analyse new and existing markets to find opportunities to expand our business and bring the IKEA offer to even more of the many people around the world. With the vision that most things still remain to be done. We believe so too.

Qualifications

• Retail experience.
• Knowledge of how to build quality IKEA furniture.
• Knowledge of waste management and sustainability principles.
• Experience working in a customer and commercial-oriented business.

Job Type – Permanent, Full-Time

Hours: 34-40 hours per week. Shift: Retail Environment, must be able to work nights & weekends.

Benefits

• Generous paid time off, holiday and sick time.
• WiselyPay – get earned wages up to two days early.
• Paid parental leave (up to 16 weeks).
• KinderCare tuition discount.
• Retirement and bonus plans.
• Co-worker discount, meal deal, and referral bonus.
• Pet insurance program.
• Education assistance and learning programs.
• Safety shoe reimbursement.
• 24/7 telehealth visits.
• Dental and vision plans.
• Medical and Rx plans (must work min. 20 hrs/wk).
• A fun and inclusive work environment.

Sensative Position

This a Sensitive Position. The successful candidate will be required to complete a background check and drug test as a condition of employment for this role.

Salary

Hourly pay range: $19.91 - $22.90. Starting rate/salary ranges from $19.91 to $28.12 USD based on relevant work experience.