Product Quality Analyst-28884

OLSA Resources, Inc.; Temecula (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading service company in Temecula, California, seeks a customer support professional. The role involves handling product complaints, collaborating with engineering, and ensuring customer satisfaction through effective communication. Candidates should have at least a high school diploma and preferably 5-7 years of relevant experience. Strong problem-solving skills under pressure, along with technical competence and communication are essential. This position offers an opportunity to engage with various healthcare professionals and contribute to product quality improvements.

Qualifications

• 5-7 years of customer support experience preferred.
• Strong verbal and written communication skills.
• Knowledge of Medical Terminology is required.

Responsibilities

• Correspond with customers regarding inquiries and complaints.
• Collaborate with engineering to resolve issues.
• Document and analyze product complaint investigations.

Skills

Technical competence

Strong communication skills

Problem solving under pressure

Customer support experience

PC/Data Entry Skills

Education

High School Diploma or GED

Job description

Corresponds with customers regarding the results of inquiries and analysis of products. Uses discretion in escalating unusual product performance issues, collaborates with engineering, resolves customer complaints. Participates in product improvement teams, field failure analysis and other analytical teams responsible for the improvement of products and regulatory issues. This position requires a very high degree of technical competence and communicative ability in order to receive, evaluate, investigate and respond to customers' questions and complaints. Interfaces with all levels of health care professionals (doctors, nurses, biomedical technicians and purchasing agents, materials managers and risk managers) to document, investigate, and correct field-related problems. Communicates customer concerns and complaints to individuals who manage databases and analyze data to identify trends, needs for product and service enhancements and communicate the findings with relevant individuals such as R&D engineers, business unit managers, and other personnel to communicate the findings. Performs product complaint documentation, investigation, customer response, and consulting activities on Abbott products and authors correspondence to customers addressing complaint investigations. Serves as a liaison between other business units for quality and technical concerns as needed. Knowledge of Medical Terminology. Five - seven years of customer support experience preferred. Strong PC/Data Entry Skills required. A high degree of interpersonal relations skills. Strong verbal and written communication skills. PROBLEM SOLVING: Must be able to work under pressure and stress common to office environments. Must be able to maintain a high degree of accuracy and analytical thinking. Must be able to deal effectively with problems and customers on the telephone.

Qualifications

Additional Information

TO BE CONSIDERED FOR THIS POSITION IMMEDIATELY (Email ALL OF THE FOLLOWING as an attachment)

• 1) RESUME, (REQUIRED)
• 2) HIGH SCHOOL DIPLOMA or GED, (REQUIRED)
• 3) COVER LETTER, (REQUIRED)
• 4) Vaccination records of the last year TB AND HBV (IF YOU HAVE THIS)
• All applications failing to follow these instructions will be deleted BEFORE consideration.