Product Promoter

M S International, Inc.; Orange (CA); On-site; USD 70,500 - 80,000; Full time

Benefits offered by this job

Bonuses or commission opportunities

Paid Time Off

Medical, Dental, and Vision Insurance

Traditional and Roth 401(k) plans with

Tuition Reimbursement

Job summary

MSI is seeking a Product Promoter (Orange, CA) to boost flooring product visibility by merchandising at customer locations and delivering product knowledge seminars. You will train customer sales teams, build relationships, and ensure professional product displays.

The role requires independent work with extensive travel and a strong customer-first approach. The position is full-time with standard hours and potential for bonuses based on performance.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• 2+ years in merchandising, retail, sales support, or customer service.
• Excellent verbal and written communication for product presentations.
• Strong interpersonal and customer service skills with urgency.
• Self-motivated, organized, and able to work independently with travel.
• Proficient with Outlook, Word, Excel; familiar with mobile devices.

Responsibilities

• Promote MSI's flooring portfolio by merchandising displays and standards.
• Visit retailers and strategic customers to boost product awareness.
• Conduct product knowledge seminars and trainings for customers.
• Build strong relationships to support retention and growth.
• Coordinate materials, displays, samples, and collateral with customers.
• Maintain customer records, merchandising activities, and sales reports.
• Represent MSI at trade shows, events, and seminars.
• Provide excellent customer service and support merchandising initiatives.
• Operate MSI vehicle to transport materials to locations.
• Travel extensively within the territory to engage customers.
• Perform additional duties and special projects as assigned.

Skills

Merchandising

Brand promotion

Sales support

Customer service

Communication

Travel readiness

Driver's license

Education

High school diploma or equivalent

Bachelor's degree or related coursework preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Product Promoter

Global Sourcing / Product Management Jobs | Location: Orange, CA

Summary: The Product Promoter (Flooring) is responsible for increasing brand awareness and driving product visibility for MSI's flooring portfolio by merchandising customer locations, delivering product knowledge seminars, and providing product training to customer sales teams. This role serves as a brand ambassador, building strong customer relationships while ensuring MSI products are professionally displayed and effectively promoted. The ideal candidate is customer-focused, self-motivated, and enjoys working independently in a field-based environment with extensive travel.

Work Hours: Monday to Friday from 08:00 AM to 05:00 PM, 2 Saturday(s) a month from 09:30 AM to 12:30 PM

Seniority Level: Associate

Employment Type: Full-time

Compensation: This salaried, exempt position pays from $70,500 to $80,000 per year. The estimated annual pay for new hires generally ranges from $80,000 to $90,000 or more, depending on experience, education level and annual bonuses (based on performance).

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Promote MSI's flooring product portfolio by merchandising displays and maintaining product presentation standards at customer locations.
• Visit retailers, dealers, landscaping yards, builders, architects, designers, kitchen dealers, and other strategic customers to increase product awareness and brand visibility.
• Conduct product knowledge seminars, demonstrations, and training sessions to educate customers and their sales teams on MSI products, features, and applications.
• Build and maintain strong relationships with existing customers to support customer retention and identify opportunities for business growth.
• Coordinate with customers to ensure appropriate quantities of promotional materials, merchandising displays, samples, and marketing collateral are available.
• Maintain accurate customer records, merchandising activities, and sales reports within company systems.
• Attend and represent MSI at trade shows, conventions, customer events, and industry seminars.
• Provide exceptional customer service by responding promptly to customer inquiries and supporting merchandising initiatives.
• Operate an MSI company vehicle to transport merchandising materials, displays, and promotional products to customer locations.
• Travel extensively throughout the assigned territory to support merchandising activities and customer engagement.
• Perform additional duties and special projects as assigned.

Additionally the candidate must meet the following education and/or experience requirements:

• High school diploma or equivalent required; bachelor's degree or related college coursework is preferred. Candidates with equivalent education, demonstrated skills, and relevant professional experience will also be considered.
• Two (2)+ years of experience in merchandising, retail, sales support, customer service, or a related professional environment.
• Retail merchandising experience is preferred but not required.
• Excellent verbal and written communication skills with the ability to effectively deliver product presentations and customer training.
• Strong interpersonal, relationship-building, and customer service skills.
• Self-motivated, organized, proactive, and able to work independently with a strong sense of urgency.
• Strong listening, critical thinking, and problem-solving skills.
• Intermediate proficiency in Microsoft Outlook, Word, and Excel.
• Experience using iPads, iPhones, smartphones, or other mobile technology for business purposes is preferred.
• Ability to maintain accurate customer records, reports, and merchandising documentation.
• Willingness and ability to travel up to 80% of the time within the assigned territory.
• Valid driver's license with the ability to safely operate an MSI company vehicle.
• Frequent travel (up to 80%) to customer locations, trade shows, and industry events.
• Regular operation of an MSI company vehicle to transport merchandising displays, promotional materials, and product samples.
• Frequent lifting, carrying, assembling, and positioning of merchandising displays and product samples as needed.
• Combination of field-based customer visits and occasional office work.

This role has the following physical demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
• The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision.

Benefits: MSI offers a comprehensive benefits package designed to support and reward our employees. Depending on the role, this may include:

• Referral, holiday, and annual bonuses or commission opportunities
• Eligibility for an annual merit-based increase
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability;
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.

Over the years, MSI has been the recipient of many prestigious awards including:

• Top 5 fastest growing companies - OC Business Journal
• Supplier Diversity Award - Home Depot
• #1 Flooring Distributor multiple years in a row - Floor Covering Weekly
• Top Workplaces Award winner multiple times - Top Workplaces
• MSI Founder named the Entrepreneur of the Year - Ernst and Young

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.