Data & Analytics Product | Product Portfolio Operations Manager

Testing Site - JPMC; Columbus (OH); On-site; USD 140,000 - 190,000; Full time

Job summary

Chase is seeking a Data & Analytics Product Portfolio Operations Manager to join our Columbus team. You will lead cross-product coordination and drive operational excellence across the product space, ensuring alignment with business objectives and data-driven decision making.

You will engage with senior leaders to deliver strategic initiatives, build robust reporting structures, and influence major change programs while maintaining focus on delivering value to customers and stakeholders.

Qualifications

• 5+ years of experience in program management or performance optimization.
• Experience in operational effectiveness initiatives.
• Experience in product development lifecycle and agile methodologies.
• Ability to think strategically and solve problems with ambiguity.
• Strong organizational and project management skills with multi-tasking.
• Strong analytical skills with data interpretation to provide insights.
• Excellent interpersonal skills to partner with management across locations and functions.
• Advanced MS Excel and PowerPoint skills.

Responsibilities

• Coordinate delivery across products and manage portfolio reporting.
• Support training, maturation, needs assessments, and continuous improvement.
• Align cross-product priorities and resource trade-offs.
• Develop product-level collection strategies: controls, financials, and resourcing.
• Build trusted relationships with senior leaders to drive delivery and buy-in.
• Manage KPI reporting and communications for portfolio performance.
• Advise executives on key business decisions and change initiatives.
• Prepare CEO-level communications.

Skills

Program management

Performance optimization

Agile methodologies

Strategic thinking

Data analysis

Stakeholder management

Excel

PowerPoint

Tools

Jira

Jira Align

Confluence

Alteryx

Python

SQL

Tableau

Job description

Data & Analytics Product | Product Portfolio Operations Manager

Columbus, OH, United States and 2 more

Job Information

• Locations 1111 Polaris Pkwy, Columbus, OH, 43240, US 880 Powder Mill Rd, Wilmington, DE, 19803, US 450 W 33rd St, New York, NY, 10001, US
• Job Schedule Full time

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Job Description

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

As a Product Portfolio Operations Manager in Data & Analytics Product space, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line. The Data & Analytics Product team is responsible for providing the core technical capabilities and strategies for data producers, consumers, and governors to leverage data.

Job responsibilities

• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
• Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
• Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
• Develop deep, trust-based advisor relationships with key stakeholders in Operations Product as well as other Senior Leaders in other CCB Portfolios to drive delivery and achieve organizational alignment and buy-in.
• Manage data analysis, Key Performance Indicators (KPIs), reporting and communications related to product and portfolio performance to senior-level stakeholders
• Advise and influence senior leaders and business executives on key business decisions and major change initiatives
• Develop and deliver Chief Executives Officer level communications

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in program management or performance optimization
• Proven ability to manage and implement operational effectiveness initiatives
• Proven ability to operate within the product development life cycle and agile methodologies
• Strategic thinking and problem-solving abilities, with proven ability to work with ambiguity and laser focused on delivering results
• Highly effective organizational and project management skills, strong attention-to-detail, independent, self-motivated with ability to manage multiple priorities in fast-paced environment
• Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights
• Strong interpersonal skills, ability to build relationships and effectively partner with all levels of management across a diverse set of functions, locations and business
• Intellectual curiosity and ability to develop subject matter expertise in new subjects quickly
• Ability to adapt to changing circumstances and work effectively in a dynamic environment
• Advanced MS Excel and PowerPoint skills

Preferred qualifications, capabilities, and skills

• Proven ability to lead and influence across complex, matrix organizations, fostering collaboration and building confidence with peers
• Proven experience as a Data Analyst, with a strong focus on data visualization and analysis
• Proficiency in Jira, Jira Align, Confluence with familiarity in Alteryx, Python, SQL, Tableau
• Consulting background
• Strong leadership and team management experience, including leading cross-functional teams
• Experience in developing and implementing product strategies that align with business goals
• Excellent verbal and written communication skills, with the ability to communicate effectively with stakeholders at all levels

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.