Product Portfolio Operations Director

JPMorganChase; Seattle (WA); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase in Seattle seeks a Product Portfolio Operations Director in Cyber Security and Technology Controls to drive connectivity strategies across the product space and create structures that enhance coordination within the product line.

You will lead initiatives to optimize business processes, accelerate adoption of AI-enabled solutions, and partner with risk and controls teams to deliver measurable improvements and sustainable change at scale.

Qualifications

• Formal training or certification with 10+ years of experience in program management or performance optimization.
• Demonstrated ability to lead cross-functional teams through influence and drive adoption at scale.
• Expertise in transformation delivery: integrated planning, dependency management, stakeholder readiness, and benefits realization tracking.
• Strong leadership and team management skills, including leading cross-functional teams.
• Excellent verbal and written communication skills for effective stakeholder engagement.
• Ability to lead within a highly complex environment and adapt to change.
• Proven track record of managing multiple priorities simultaneously.

Responsibilities

• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
• Identify, design, and implement process improvements that minimize manual work, eliminate unnecessary tasks, and consolidate activities to reduce handoffs, expedite timelines, and improve the client and employee experience.
• Influence and implement policy and procedure changes to streamline operations, enhance quality, and optimize risk management.
• Partner with cross-functional teams to ensure readiness, manage dependencies, and deliver benefits realization for process improvement initiatives.
• Communicate complex challenges and solutions clearly to diverse audiences, tailoring messaging for senior management, stakeholders, and project teams and foster a culture of innovation, continuous improvement, and accountability—encouraging creative problem-solving and the adoption of new technologies.
• Manage multiple priorities in a highly complex environment, applying structured problem-solving and process improvement techniques.
• Foster an inclusive culture that supports individual growth and career mobility.

Skills

Cross-functional leadership

Transformation delivery

Communication

Change management

Prioritization

Job description

Job Description

As a Product Portfolio Operations Director in Cyber Security and Technology Controls, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line. You will drive targeted initiatives to optimize business processes and enable scalable, sustainable change. You will be responsible for identifying opportunities in an assigned area and partnering with business leaders and other cross-functional partners as needed, such as risk and controls, to deliver measurable improvements, accelerate adoption of AI-enabled solutions, and foster a culture of innovation and accountability.

Job Responsibilities

• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
• Identify, design, and implement process improvements that minimize manual work, eliminate unnecessary tasks, and consolidate activities to reduce handoffs, expedite timelines, and improve the client and employee experience.
• Influence and implement policy and procedure changes to streamline operations, enhance quality, and optimize risk management.
• Partner with cross-functional teams to ensure readiness, manage dependencies, and deliver benefits realization for process improvement initiatives.
• Communicate complex challenges and solutions clearly to diverse audiences, tailoring messaging for senior management, stakeholders, and project teams and foster a culture of innovation, continuous improvement, and accountability—encouraging creative problem-solving and the adoption of new technologies.
• Manage multiple priorities in a highly complex environment, applying structured problem-solving and process improvement techniques.
• Foster an inclusive culture that supports individual growth and career mobility.

Required Qualifications, Capabilities, And Skills

• Formal training or certification with 10+ years of experience in program management or performance optimization
• Demonstrated ability to lead cross-functional teams through influence and drive adoption at scale.
• Expertise in transformation delivery: integrated planning, dependency management, stakeholder readiness, and benefits realization tracking.
• Strong leadership and team management skills, including leading cross-functional teams.
• Excellent verbal and written communication skills for effective stakeholder engagement.
• Ability to lead within a highly complex environment and adapt to change.
• Proven track record of managing multiple priorities simultaneously.

Preferred Qualifications, Capabilities, And Skills

• Experience with portfolio-level tracking and process improvement initiatives
• Familiarity with large-scale product portfolios and operational optimization
• Experience in change management and process improvement methodologies (e.g., Lean, Six Sigma, Kaizen)
• Experience in fostering innovation and continuous improvement within product teams

#CTC

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.