Product Portfolio Lead for Consumer Bank Products

JPMorgan Chase & Co.; Wilmington (OH); On-site; USD 118,000 - 188,000; Full time

Job summary

A leading financial services firm is seeking a Product Portfolio Lead for Consumer Bank Products. This role involves managing product portfolio priorities, driving operational efficiency, and ensuring alignment with strategic objectives. The ideal candidate will have extensive experience in program management and agile methodologies, along with strong relationship-building skills. Join a dynamic team that values diversity and inclusion while delivering exceptional financial solutions to customers.

Benefits

Comprehensive Health Care Coverage

On-Site Health and Wellness Centers

Retirement Savings Plan

Backup Childcare

Tuition Reimbursement

Mental Health Support

Financial Coaching

Qualifications

• 5+ years of experience in program management or performance optimization.
• Proven ability to manage operational effectiveness initiatives.

Responsibilities

• Establishes a partner communication framework for product and technology.
• Develops 6-quarter portfolio roadmap to improve planning.
• Leads annual budget and capacity planning process.

Skills

Program Management

Operational Effectiveness

Stakeholder Management

Agile Methodologies

Relationship Building

Change Management

Tools

Microsoft Office

Confluence

Jira

Job description

Product Portfolio Lead for Consumer Bank Products

and 2 more

Job Information

• Job Identification 210615031
• Business Unit Consumer & Community Banking
• Posting Date 05/16/2025, 02:11 PM
• Locations Wilmington, DE, United States Columbus, OH, United States Jersey City, NJ, United States
• Job Schedule Full time
• Job Shift Day
• Base Pay/Salary Jersey City,NJ $118,750.00-$187,500.00

Job Description

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

As a Product Portfolio Operations Manager in Consumer Bank, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.

You will work with us to ensure our agile product investments and roadmaps align with our strategic objectives, driving positive business and customer benefits. Together, we will mobilize product teams to deliver large-scale initiatives, advance our agile product delivery strategy, and facilitate better business and product outcomes through continuous improvement.

Job responsibilities

• Establishes a partner communication framework that keeps product, technology, design, data organizations abreast of priorities, status, and changes
• Partners closely with Consumer Bank Product Owners, Technology Leads, Design Leads and Data Owners to manage product portfolio priorities, capacity, dependencies, risks, and performance metrics
• Oversees Consumer Bank Product priorities, key initiative status, capacity plans, co-supplier dependencies, risks, and performance metrics
• Develops 6-quarter portfolio roadmap to improve planning, measure progress and enable investment trade-off decisions
• Leads annual budget and capacity planning process for Consumer Bank Products in partnership with finance; track actuals to plan
• Facilitates adoption of best practices and develop new tools and operating models to continuously improve the planning and prioritization processes
• Prepares senior management updates and presentations
• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
• Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
• Implements a product-level collection strategy consisting of controls, financials, and resourcing needs

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in program management or performance optimization
• Proven ability to manage and implement operational effectiveness initiatives
• Proven ability to operate within the product development life cycle and agile methodologies
• Proven experience delivering timely, high-quality executive communications, presentations, and reporting. Attention to detail is a must with continuous focus on design excellence.
• Demonstrated ability in dealing with different stakeholder groups and driving the agenda.
• Excellent relationship-building skills, with ability to establish trust and lead by influence.
• Demonstrated ability to lead and implement change in a fast paced, complex environment.
• Advanced level ability expected in all Microsoft Office tools (Excel, PowerPoint, Teams), Confluence and Jira.
• Self-motivated, tenacious, and able to work with high degree of independence .

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.