Product Owner III - Connected Insights & Digital Frontline Influence

Liberty Mutual Group; United States; Hybrid; USD 130,000 - 190,000; Full time

Job summary

Liberty Mutual Insurance seeks a Product Owner III for Connected Insights in the Independent Agent Distribution space. You will own the vision, roadmap, and backlog, shaping AI-enabled insights and actions for agents and employees across multiple experiences.

Partnering with strategy, Product, Distribution, Marketing, Data Science and Technology, you will drive measurable outcomes through experimentation and data-driven decision-making in a large, dynamic organization.

Qualifications

• 7+ years in business, technology or consulting with 5–7 years direct experience with agile teams.
• Bachelor's degree; Master’s degree preferred.
• Strong ability to set clear priorities for product and understand business value impacts.
• Proven stakeholder relationships and influencing across organizational boundaries.
• Experience leading complex ideas, issues and designs.

Responsibilities

• Own the Connected Insights vision, roadmap, backlog and priorities.
• Turn business strategy, user research and data into measurable product outcomes.
• Prioritize use cases based on user value, business value, effort and reuse across experiences.
• Shape personalized insights and actions across agent and employee tools.
• Partner with cross-functional teams from concept through delivery to bring connected experiences to life.
• Use experimentation and data to learn what works and scale successful approaches.
• Define success measures and communicate progress, risks and trade-offs to leaders.

Skills

Agile

Product management

Data analytics

AI/ML

APIs

Stakeholder management

Experimentation

User research

Education

Bachelor's degree

Master's degree preferred

Tools

Salesforce

APIs

CRM

Job description

Product Owner III — Connected Insights, Independent Agent Distribution

This position requires two in-office days per week for candidates who reside within 50 miles of Columbus, OH; Seattle, WA; Boston, MA; Portsmouth, NH; Indianapolis, IN; or Plano, TX.

The role

Own the vision, roadmap and backlog for Connected Insights. This new product uses data and artificial intelligence (AI) to deliver personalized insights and next-best actions where agents and employees already work.

An exciting opportunity to shape the future of how we deliver AI-enabled insights, putting the right information in front of the right person at the right time.

Connected Insights supports our Digital Frontline Influence (DFI) strategy in Independent Agent (IA) Distribution, starting with retention. It brings together data, insights and shared capabilities, including a shared AI orchestration layer, to help agents, Territory Managers, service teams and other employees take the right action at the right time. We build once and deliver across many experiences. The product will support outcomes such as growth, retention, cross-sell, digital adoption and efficiency.

This is a highly visible role. Your work powers our Distribution strategy to become #1 in the independent agent channel and the Champion of the Independent Agent, with ease of use and agent satisfaction as two of the biggest drivers.

In this role, you will

• Own the Connected Insights vision, roadmap, backlog and priorities.
• Turn business strategy, user research and data into measurable product outcomes.
• Prioritize use cases based on user value, business value, effort and reuse across experiences.
• Shape personalized insights and actions across agent and employee tools.
• Partner with business strategy leaders, Product, Distribution, Marketing, Data Science, UX and Technology from concept through delivery to bring connected experiences to life.
• Use experimentation, A/B testing, research and product data to learn what works and decide what to scale.
• Make clear trade-offs when priorities compete and keep partners aligned on outcomes.
• Define success measures and communicate progress, decisions, risks and trade-offs to leaders.

Ideal candidate

• Has experience owning a digital product, ideally involving data, AI or personalization.
• Thrives at the intersection of technology, innovation, product management and strategy.
• Has strong product instincts and can simplify complex work for users.
• Thinks strategically and can turn ambiguity into a focused roadmap and executable backlog.
• Has experience using data science, experimentation and user research to shape digital experiences.
• Understands headless, API-first design: building a capability once and delivering it through many experiences.
• Can partner effectively with engineering, architecture, data science and business teams.
• Builds trust with frontline stakeholders and influences senior leaders without direct authority.
• Communicates complex ideas clearly, tells a compelling story and creates alignment around product direction.
• Is curious, tenacious and comfortable leading through ambiguity in a large organization.
• Nice to have: Experience in insurance, independent agency distribution, Salesforce, agent portals, marketing technology or customer and employee platforms.

Qualifications

• Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors’ degree in relevant field (business, computer science, humanities etc.), 7 years in business, technology, or consulting with 5 to 7 years direct experience with agile teams
• Master's degree preferred
• High level of proven business expertise needed to set clear priorities for product and understand business value impacts
• Develops strong stakeholder relationships and influencing across multiple organizational boundaries
• Demonstrated experience leading varied audiences through the development of complex ideas, issues and designs
• Ability to lead varied audiences through census building
• Proven experience with Agile practices and expectations
• Comfortable with making decisions with some level of uncertainty
• Strong communication skills, both written and verbal
• Knowledge of insurance industry preferred
• Knowledge of relevant products and portfolio strongly preferred
• Strong experimental mindset to drive innovation amongst uncertainty and exploit market opportunities

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco