Product Owner, GTM Systems

Klaviyo; Boston (MA); On-site; USD 100,000 - 140,000; Full time

Job summary

Klaviyo is seeking a Product Owner for GTM Sales Systems in Boston, Massachusetts. In this role, you will lead the vision and execution for how Klaviyo manages its foundational sales systems.

Your work will involve designing account interactions, improving opportunity workflows, and leveraging an AI-first approach to transform processes. Ideal candidates will have deep CRM knowledge and an ability to think in systems beyond single tools.

Join us to contribute to making first-party data accessible and create personalized ecommerce experiences!

Qualifications

• Experience as a Product Owner or in a similar role.
• Strong understanding of GTM sales processes and systems.
• Ability to define success metrics and deliver outcomes.

Responsibilities

• Own the product vision for GTM Sales systems.
• Define how sellers interact with account data.
• Develop workflows that enhance deal velocity.

Skills

CRM expertise

Product vision definition

Data architecture thinking

AI strategy implementation

Job description

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

About the Role

Klaviyo is building the operating system for consumer businesses. Behind every sales motion, every account handoff, and every renewal is a product ecosystem that either accelerates or constrains growth. This role exists to ensure our GTM Sales systems are an accelerant.

The Product Owner for GTM Sales Systems (Accounts & Opportunities) is a strategic and executional leader who owns the product vision, roadmap, and delivery for how Klaviyo manages its most foundational sales domains: Accounts and Opportunities. You will define how sellers interact with account data, how opportunity workflows drive deal velocity, and how the systems and processes that underpin these domains evolve to meet the demands of a rapidly scaling enterprise GTM motion. The platform today is Salesforce, but the thinking is not constrained by any single tool. You are designing the right experience and architecture first, then determining how to deliver it.

This is not a systems administration role. You are a product owner who happens to operate in the GTM technology space. You will write product requirements, define success metrics, drive discovery, own sprint prioritization, and deliver outcomes that move business KPIs. Critically, you will approach every workflow with an AI‑first mindset: mapping processes, categorizing what should be human‑led versus AI‑augmented versus AI‑automated, and redesigning how work gets done rather than layering AI onto broken processes. You report into the GTS Product Owner team, which sits within the CIO organization and is accountable for product strategy across all GTM business systems.

Who You Are

You think in systems, not tickets. You see an Account and think about data architecture, seller workflows, and downstream analytics. You see an Opportunity and think about pipeline velocity, conversion rates, and forecast accuracy. When you encounter a manual process, your instinct is to ask whether AI should be doing this, not how to make the manual version faster. You are equally comfortable presenting a product vision to a CRO and writing acceptance criteria for a sprint. You have deep CRM expertise, but you do not let any single platform define the boundaries of your product thinking.