Product Owner, Everyday AI Productivity

Citizens; Johnston (RI); On-site; USD 110,000 - 147,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds local/US

Job summary

Citizens is seeking a Product Owner for Everyday AI Productivity to define and manage a portfolio of AI tooling used by colleagues to draft, analyze, research, and synthesize daily work. You will own intake, prioritization, and enablement, guiding cross-functional teams and leadership on roadmap and rollout.

You will collaborate with risk, security, and compliance teams, manage licensing and costs, and drive adoption through enablement and a growing practitioner community, delivering measurable

Qualifications

• Minimum 3+ years in Product Owner/PM roles overseeing enterprise tech products.
• Experience launching or scaling tech in large regulated environments with risk and security involvement.
• Hands-on experience with enterprise AI tools and adoption pilots.
• Ability to communicate technical capabilities to non-technical stakeholders and make data-driven decisions.

Responsibilities

• Own intake for new capabilities, connectors, and use cases with value, risk, cost assessment.
• Co-author rollout roadmaps and coordinate pilots with success criteria.
• Drive governance with SMEs and process owners through review cycles.
• Partner with engineering to move backlog items to production and define acceptance criteria.
• Design license, cost management, and budgeting approaches for the program.
• Establish adoption metrics and report performance to leadership.
• Lead a practitioner community and enable training, communications, and assets.

Skills

Product ownership

Backlog management

Cross-functional collaboration

Stakeholder communication

Change management

Education

Bachelor's degree

Product Ownership Certification (CSPO/PSPO/SAFe POPM)

Tools

Licensing tools

Cost forecasting tools

Adoption enablement tools

Job description

Description

4 Days in the office from our locations in Johnston RI, or Westwood MA only.

Role is not relocation eligible.

Product Owner, Everyday AI Productivity

The Role

As AI becomes a larger part of how enterprises and their colleagues work every day, Colleague Technology Services is building an everyday AI productivity program: the AI tools colleagues use to draft, analyze, research, and synthesize in their daily work. You will own this portfolio of tools and define its strategy, from intake and prioritization through enablement to scale and impact, and you'll communicate progress and value to leadership.

This role requires real fluency in how these platforms work. You'll need to understand their capabilities, connectors, and integrations well enough to collaborate cross-functionally on our roadmap, settle prioritization questions, and guide business leaders. You don't need to be an engineer, but hands-on building experience helps, and you'll work closely with the teams who implement your decisions.

What You'll Own

Intake and prioritization

• Own the front door for requests: new capabilities, connectors, and use cases




• Assess each for colleague value, risk, cost, and feasibility, then say yes, no, or \"not now\" and explain why

Roadmap and rollout

• Co-author the rollout roadmap with other technology and business roadmap owners, keeping it consistent with related enterprise roadmaps and bank standards




• Track vendor releases, run pilots with clear success criteria, and recommend expand, adjust, or stop




• Decide what we enable and in what order based on colleague value, risk, and cost

Governance and approval

• Partner with cross-functional SMEs and process owners to move requests through review




• Turn approval conditions into clear guidance for colleagues and keep tools within them

Delivery

• Partner with engineering and platform teams to take capabilities from backlog to production




• Define acceptance criteria and coordinate release readiness and production support

Licensing and cost

• Design and implement the persona-based licensing approach: allocation, utilization tracking, and cost forecasting




• Develop and manage the budget, and partner with operations to put the approach into practice

Metrics and impact

• Define success metrics and track product health: adoption, depth of use, feature utilization, and business value, using usage data, support trends, and colleague feedback




• Report on performance to leadership

Adoption and community

• Lead the adoption strategy and direct enablement: set priorities and success measures, and guide the enablement team as it delivers training, communications, office hours, and shared assets




• Lead a community of practitioners who use these tools, learn what works, and help others do the same




• Tell the story of how everyday AI productivity is changing work

Who You Are

3+ years as a Product Owner, Product Manager, or similar role owning enterprise technology products, platforms, or programs. You've managed backlogs and competing priorities across multiple stakeholders and can explain technical capability to non-technical audiences.

You've launched or scaled new technology in a large, regulated enterprise, including the change management and adoption work that makes it stick. You've worked with risk, security, compliance, and other cross-functional teams, and you know how to move through review cycles without getting stuck.

You have hands-on experience with enterprise AI tools. You've used them in real work, led a pilot, or driven adoption, and you understand their capabilities, connectors, integrations, and constraints.

You stay current and make good calls under uncertainty. The tools move fast and this is a new program. You experiment with emerging tools, build internal playbooks from what works, and adapt as vendors change.

Preferred

• Financial services experience




• Experience managing software licenses, utilization, or spend




• Experience with community or champion-based adoption models




• Product ownership certification (CSPO, PSPO, SAFe POPM)




• Bachelor's degree

First Year, You Will Have Built

• Launched the everyday AI productivity program as an operationalized offering across Citizens




• A working process for intake, triage, and prioritization




• License and cost management that tracks spend against adoption




• A growing community of practitioners who use these tools and share what works




• A collection of reusable assets, templates, and guidance, so teams don't start from zero




• A roadmap of feature and connector enablement, with clear business value stories showing what's changing

  
  

  Pay Transparency

  
  

  The salary range for this position is $110,000-147,000 per year, plus an opportunity to earn additional incentive earnings (if applicable). Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.

  
  

  We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

12/31/2026