Product Owner - Employer Digital

MetLife; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading insurance company is seeking a Product Owner to join their Employer Digital Team. This critical role requires expertise in managing and improving digital benefit administration portals. Responsibilities include maintaining a prioritized backlog, collaborating with stakeholders, and leveraging analytics to enhance user experiences. Ideal candidates should have experience with user stories, agile methodologies, and Adobe Analytics. This position offers a unique opportunity to impact customer experiences significantly.

Qualifications

• Digital Insurance Administration Portal background is essential.
• Experience in writing user stories and business requirements is needed.
• Familiarity with Adobe Analytics and Cognos Reporting tools is required.

Responsibilities

• Create and maintain a prioritized backlog for the team.
• Obtain and review feedback on user experiences.
• Gain alignment with stakeholders for delivery.

Skills

Digital Insurance Administration Portal background

Experience writing user stories / business requirements

Adobe Analytics / Cognos Reporting tools

Positive attitude with the ability to lead a team

Strong Problem-solving skills

Tools

Azure Dev Ops

Target Process

Job description

Overview

Job Location: Virtual within the US, but will work Eastern or Central time zone hours

This position will be part of the Employer Solution Train within MetLife Group Benefits. We’re seeking someone to join the Employer Digital Agile Release Train to help enable digital solutions within MetLife. This Employer Digital ART is one of many ART’s that play a critical role in driving improvements to the Employers Experience with MetLife.

The Opportunity

The Product Owner (PO) for the Employer Digital Team is responsible for the customer experience within our Employer/Sponsor, Benefit Administration, and Broker Portals. This role will share accountability with Product Managers for delivery outcomes and make decisions to provide the best customer experience. You lead the creation and alignment of business requirements and supporting details for product feature development & testing, so they are clearly understood by the agile teams. You prioritize a backlog of items that will improve the stability and drive enhanced business value of the applications. You will use SAFE Agile to manage the flow of work, and Adobe Analytics to understand system usage & benefit drivers.

This is a critical role with significant accountability to build and manage relationships and responsibilities across the ART & Solution Train. POs work closely with the Scrum Master, team members, Product Management, Customers, Business Owners, and other stakeholders to create viable and sustainable plans. They constantly seek feedback from stakeholders & feedback tools incorporating the feedback into their plans.

This role plays an important role in ensuring MetLife provides an industry leading benefit administration portal for our customers. It will require a strong understanding of how insurance products are utilized by our customers, and how they can & should be able to service their employees benefit needs through MetLife Digital Portals.

Responsibilities

• Create & maintain a prioritized Backlog for your ADM Team
• Obtain & review feedback on user experiences
• Gain alignment with Operational Readiness & Group Business stakeholders for delivery
• Meet daily with your ADM Team to review work & alignment

What You Need to Succeed (Required Qualifications)

• Digital Insurance Administration Portal background
• Experience writing user stories / business requirements
• Adobe Analytics / Cognos Reporting tools
• Positive attitude with the ability to lead a team
• Strong Problem-solving skills

What Can Give You an Edge (Additional Skills)

• Agile / SAFE ADM knowledge / certifications
• Azure Dev Ops / Target Process
• Experience managing Portal Registration experiences
• Experience managing Broker / General Agent Portals

Equal Employment Opportunity

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.