Product Owner, DPMS

Carestream Dental LLC; Northern (KY); Hybrid; USD 90,000 - 110,000; Full time

Job summary

Carestream Dental LLC is seeking a Product Owner to own features across Sensei Cloud and SoftDent. You will set priorities for the scrum team, translate customer needs into backlog items, and partner with Engineering, QA, UX, Sales, and Strategic Partnerships to bring them to life.

This role offers growth, coaching from senior leaders, and a chance to influence how dental practices run their day. It is fully remote with a competitive compensation package and exposure to AI-assisted tooling.

Qualifications

• 3–5+ years of software product ownership experience.
• Hands-on Agile/Scrum with writing user stories and acceptance criteria.
• Experience with SaaS and/or on-premises software.
• Analytical, problem-solving and data-driven decision making.
• Bachelor's degree or equivalent.
• Experience in dental/healthcare software is a plus.

Responsibilities

• Voice of the customer: engage with dental practices weekly and turn insights into product decisions.
• Own and prioritize the scrum team's backlog with a data-driven focus.
• Lead sprint planning and coordinate cross-team dependencies.
• Write clear acceptance criteria and coordinate UAT with stakeholders.
• Develop product expertise across SaaS and on-premises offerings.
• Support upgrades and deployments for on-premises customers alongside SaaS cadence.
• Track KPIs and drive timely resolution with partners.
• Contribute to roadmap and OKRs; explain ROI of features.
• Lead product discovery with hypotheses and AI-assisted prototyping.
• Collaborate with Marketing, Sales, Service, and Customer Success on releases.
• Spot risks early and propose solutions.
• Use AI tools for research and requirements drafting; verify accuracy.
• Research the market, users, and competitors in the dental industry.

Skills

Product ownership

Agile/Scrum

Data-driven decisions

Communication

Azure DevOps

Education

Bachelor's degree or equivalent

Tools

Azure DevOps

AI assistants

Job description

Are you a Product Owner who is ready for the next step: hungry to learn, eager to own real outcomes, and excited to grow with a team that will invest in you? As a Product Owner at Carestream Dental, you will own features and product areas across both our cloud-based SaaS platform, Sensei Cloud, and our on-premises practice management software, including SoftDent. You will work side by side with dental practices, engineering teams, and experienced product leaders.

You will set priorities for your scrum team, define and accept the work it delivers, and make sure every release adds real value for the dental offices that rely on our software to run their day. You will gather feedback and requirements from current and future customers, turn them into clear, outcome-focused backlog items, and partner with Engineering, QA, UX, Service, Sales, and Strategic Partnerships to bring them to life.

This role is built for growth. You will work independently on day-to-day backlog management and delivery, while receiving regular, hands-on coaching in roadmap strategy, product discovery, and business-case development from Senior Director of Strategy and product leadership. Our Product Owner competency framework shows exactly what the next level looks like, with a clear path toward Senior Product Owner.

Why You'll Love This Role

• Real ownership, early. You will own features and a product area, not just a list of tickets, and see your decisions reach customers.
• Breadth few roles offer. You will build experience across modern SaaS and established on-premises software, including upgrades, deployment, and a mixed customer base.
• Coaching you can count on. You will get regular feedback and coaching against a defined competency framework, so your growth is visible and intentional.
• Direct customer impact. You will spend time with dental practices every week through calls, site visits, and user sessions.
• Modern ways of working. We use AI tools to speed up research, analysis, and requirements, and we will help you get great at it.

You'll Thrive Here If You…

• Are hungry to learn, ask for feedback, and act on it
• Take ownership and follow through, even when the path is not fully defined
• Are curious about customers and how they actually work
• Enjoy bringing people together to solve problems
• Want to build a long-term career in product

Primary Responsibilities

• Serve as the voice of the customer. Engage with dental practices and end users weekly and turn what you learn into product decisions.
• Own and prioritize your scrum team's backlog (epics, features, and user stories), using data-driven approaches to focus on the highest-value work.
• Lead sprint and iteration planning: clearly explain the what and the why, and plan for cross-team dependencies.
• Write clear user stories with acceptance criteria and a definition of done; validate and accept completed work and coordinate user acceptance testing (UAT) with stakeholders.
• Build subject-matter expertise in your assigned product area (SaaS, on-premises, or both) and become the go-to resource for questions about it.
• Support the distinct needs of on-premises customers, including upgrades, deployment, and compatibility, alongside the faster release cadence of SaaS.
• Monitor product health by tracking defect trends, usage data, and key performance indicators (KPIs), and drive timely resolution with cross-functional partners.
• With coaching, contribute to the product roadmap and quarterly objectives and key results (OKRs), explaining the trade-offs and return on investment (ROI) of your features.
• With coaching, help lead product discovery: form hypotheses, test ideas with customers (including AI-assisted prototyping), and bring what you learn into the backlog.
• Partner with Marketing, Sales, Service, and Customer Success on release readiness, product documentation, and launch communications.
• Spot delivery risks early and escalation them with proposed solutions.
• Use AI tools to speed up research, requirements drafting, and analysis, and check their output for accuracy.
• Research and analyze the market, users, and competitors in the dental industry.

Experience

• 3–5+ years of experience in software product ownership, product management
• Hands-on experience working with Agile/Scrum teams, including writing user stories and acceptance criteria
• Experience with SaaS and/or on-premises (installed) software, and a willingness to work across both
• Proven analytical, problem-solving, and communication skills; comfortable using data to make decisions
• Bachelor's degree or equivalent professional experience
• Experience in customer-facing roles is an advantage
• Experience in the dental or healthcare software industry is an advantage
• Familiarity with Azure DevOps or similar backlog tools, and with AI assistants, is a plus

This is a salaried position. Final compensation will depend on skills, experience, and location. This position is bonus eligible with benefits and is a fully remote position.

Total Compensation: $90K - $110K USDannually, which includes a base salary and target variable incentive. Actual compensation will be determined based on factors such as skills, experience, and qualifications.

Compensation Disclosure

Actual compensation packages take into account a wide range of factors, including but not limited to, skill sets, relative education and certifications, depth of experience and other business and organizational needs. The total compensation package for this position may also include medical/dental/vision benefits, 401(k) Employer Match, Paid Time Off, an annual performance bonus and/or other applicable compensation plans.

Locations

United States

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Carestream, and its subsidiaries, is an equal opportunity/affirmative action employer and does not discriminate on the basis of any legally protected status or characteristic.
If you need accommodation for any part of the employment process because of a medical condition or disability, please send an email to [e-mail] to let us know the nature of your request.