Product Owner, Digital Innovation & Contact Center
Apex Systems
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Benefits offered by this job
Job summary
Everforth Apex Systems seeks an Analyst - Innovation and Solutions III to drive digital product strategy for the Customer Contact Center in Chicago. You will partner with cross-functional teams, own product backlog, write user stories, and guide the lifecycle from concept to adoption to enhance customer and employee experiences.
The role requires 3-5 years in business analysis/digital product management, a Bachelor's in Industrial Engineering or IT, and strong Microsoft 365 skills in
Qualifications
- Bachelor's degree in Industrial Engineering or Information Technology.
- 3-5 years of experience in business analysis, digital product management, or related fields.
- Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
Responsibilities
- Function as a product owner for Customer Contact Center digital products and applications, developing and maintaining documentation such as user stories, requirements, and business policies.
- Execute key aspects of projects by supporting the entire product lifecycle, including writing user stories, participating in agile scrum rituals, and analyzing data to align product features with objectives.
- Manage and prioritize backlogs and make strategic decisions regarding digital development.
- Define, document, and test real-world business use cases for features and workflows with cross-functional teams and business stakeholders.
- Identify opportunities for improvement across product, process, and team functions.
- Manage projects, develop project plans, and monitor performance while communicating effectively with stakeholders.
- Ensure new processes are successfully passed to training and change management partners for successful adoption.
- Leverage customer and employee insights to make data-driven, customer-centric decisions.
Skills
Education
Job description
Everforth Apex Systems seeks an Analyst - Innovation and Solutions III to drive digital product strategy for the Customer Contact Center in Chicago. You will partner with cross-functional teams, own product backlog, write user stories, and guide the lifecycle from concept to adoption to enhance customer and employee experiences.
The role requires 3-5 years in business analysis/digital product management, a Bachelor's in Industrial Engineering or IT, and strong Microsoft 365 skills in
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