Product Owner - Customer Order Management

Schneider Electric; Nashville (TN); On-site; USD 142,000 - 214,000; Full time

Job summary

Schneider Electric is seeking a Product Owner for Customer Order Management/Execution to drive the SAP deployment across North American plants. You will enable business transformation in Order Execution, applying agile practices to deliver value to Global Supply Chain and align with stakeholders across cross-functional teams.

You will own Order Execution and back-office Order Management/Customer Service solutions, translate business requirements into a clear backlog, and guide the product

Qualifications

• Bachelor's degree in Supply Chain, Business Administration, or a related field.
• 3–5 years of experience in order management, order execution, or plant customer service.
• Experience with SAP order-to-cash processes and integration with supply chain, logistics, and finance.
• Experience with ETO, CTO, and MTO order flows.
• Strong data analysis and problem-solving skills.
• Strong change-management and stakeholder communication skills.
• Demonstrated history of delivering results.

Responsibilities

• Own and drive the implementation of Order Execution and back-office Order Management/Customer Service solutions.
• Partner with stakeholders to translate requirements into a prioritized backlog.
• Identify and address impediments and dependencies, mitigate delivery risks.
• Drive Order Execution process standardization across manufacturing sites.
• Define, prioritize, and align the backlog with the roadmap and outcomes.
• Prioritize scope and delivery activities to support go-live commitments.
• Communicate project status, risks, and changes to stakeholders.
• Provide direction to project and scrum teams; participate in PI Planning and backlog refinement.
• Facilitate feature demonstrations and validation sessions with stakeholders.
• Balance scope, value, quality, and schedule to meet program expectations.
• Collaborate with deployment sites on readiness and change-management plans.
• Validate delivered solutions against requirements and expectations.
• Drive end-to-end integration test scenarios and acceptance criteria.

Skills

Data analysis

Problem-solving

Leadership

Stakeholder management

Communication

Cross-cultural teamwork

Remote collaboration

Education

Bachelor's degree in Supply Chain / BA

Job description

Are you interested in joining a fast-paced team that provides opportunities to travel, build your network across the business, and advance your career? An exciting opportunity for a Product Owner - Customer Order Management/Execution is available within the Digital Transformation program as we deploy SAP across North American plants.

The primary responsibility of this position is to enable a successful business transformation in Order Execution as we transition from legacy systems to the future-state SAP solution. You will apply an agile mindset and a continuous-improvement focus to deliver value to Global Supply Chain. Working closely with business stakeholders and cross-functional teams, you will help ensure the deployed solution supports end-to-end order operations and meets business needs.

What will you do?

• Own and drive the implementation of Order Execution and back-office Order Management/Customer Service solutions.
• Partner with supply chain and customer service stakeholders to translate business requirements into a clear, prioritized solution backlog.
• Identify and address impediments and dependencies, and proactively resolve or mitigate delivery risks.
• Drive Order Execution process standardization across manufacturing sites.
• Define, prioritize, and align the product backlog with the overall product roadmap and business outcomes.
• Prioritize scope and delivery activities to support go-live commitments.
• Communicate project status, key decisions, risks, and business process changes to the appropriate stakeholders.
• Provide direction and business context to the project and scrum teams.
• Participate in program ceremonies, including Program Increment Planning and backlog refinement.
• Facilitate product feature demonstrations and validation sessions with key stakeholders.
• Balance scope, value, quality, and schedule to meet program expectations.
• Collaborate with deployment sites to develop readiness and change-management plans.
• Validate delivered solutions against approved requirements and user/stakeholder expectations.
• Drive the definition of end-to-end integration test scenarios and acceptance criteria for relevant releases.

Position Requirment:

• Work effectively under tight deadlines and competing priorities, making timely decisions in a fast-paced environment.
• Willingness to work across time zones and, when required by critical project milestones, outside standard business hours.
• Ability to work independently and take ownership in a dynamic environment.
• Ability to manage work and collaborate effectively in a remote environment.

What's in it for me?

• Knowledge of back-office order management, customer service operations, and business processes across plants.

• Knowledge of end-to-end Order Execution processes, including order entry, validation, confirmation, fulfillment, delivery, and billing integration.

• Experience with SAP order-to-cash processes and the integration of sales orders with supply chain, logistics, and finance.

• Experience with ETO, CTO, and MTO order flows.

• Strong data analysis and problem-solving skills.

• Strong change-management and stakeholder communication skills.

• Demonstrated history of delivering results.

• Leadership and team-management skills.

• Ability to manage multiple priorities and balance workload effectively.

• Strong listening, negotiation, decision-making, and problem-solving skills.

• Aptitude for learning and working with new IT systems.

• Ability to collaborate effectively in a multicultural environment.

• Bachelor's degree in Supply Chain, Business Administration, or a related field.

• Three to five years of experience in order management, order execution, or plant customer service.

Bring your expertise to a team that values innovation and execution —

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

Care for Your Family and your family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

For this U.S. based position, the expected pay range is USD 142,400 - USD 213,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric –

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world,