Product Owner, CIS

SpryPoint Services Inc.; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Remote-first environment

Competitive compensation

Home workspace stipend

Health, dental, vision, life insurance

Generous PTO

RRSP/401k matching

Development fund

Tuition assistance

Book Bounty program

Team events

Job summary

SpryPoint is a North America-based software company modernizing utilities with a cloud-native customer service and operations platform. We’re a fast-growing team delivering SpryCIS, SpryEngage, SpryMobile, and SpryWallet to 100+ utility clients.

We’re seeking a product-focused professional to drive discovery, shape feature sets, and collaborate across engineering, sales, and customer success to ensure value delivery across the product lifecycle.

Qualifications

• Thorough and detail-oriented professional.
• Excellent written and verbal communication skills.
• Experience working in a fast-paced environment with frequent context switching, shifting priorities, and the ability to prioritize effectively.
• Positive, creative and curious mindset.
• Understanding of system design & analysis.
• Strong B2B product and business experience, including working directly with enterprise customers and cross-functional stakeholders.
• Experience in the Utilities Industry would be an asset.

Responsibilities

• Facilitating discovery sessions with internal and external stakeholders to refine existing product features and uncover new features.
• Managing and evaluating product ideas from multiple sources both internal and external.
• Facilitating feedback loops throughout the development cycle to ensure ideas translate to valuable products.
• Working closely with a Development Team Lead to ensure the successful delivery of product.
• Engaging with Service Delivery on specific project requirements and influencing customer transition timelines.
• Supporting the Development team through the SCRUM sprint cycles.
• Liaise with Customer Success to identify patterns and trends in customer issues and enhancement requests.
• Providing demonstrations of your products to internal and external stakeholders.
• New feature education to support user enablement - both internal to the company and external to our customers.
• Collaborate on the definition of product management processes and best practices, internal education around processes and best practices.
• Collaborate with the Product Manager on the definition of objectives and key results for the CIS product.
• Collaborating with the product management team on Quality Management practices through the design, develop and release cycles.
• Providing forecasts on when items will be available in the product.
• Supporting the sales process for estimating quotable development work.
• Collaborating with business development with responses to RFPs and Statement of Work documents.

Skills

Thorough and detail-oriented

Excellent written and verbal comms

Fast-paced environment adaptability

Positive, creative, curious

System design & analysis

B2B product experience

Utilities industry experience (asset)

Job description

The Company 2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient

SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.

Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.

We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.

Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.

Join our award-winning team in transforming an essential industry that powers communities across the Americas.

Responsibilities

• - Facilitating discovery sessions with both internal and external stakeholders to refine existing product features and uncover new features
• - Managing and evaluating product ideas from multiple sources both internal and external
• - Facilitating feedback loops throughout the development cycle to ensure ideas translate to valuable products
• - Working closely with a Development Team Lead to ensure the successful delivery of product
• - Engaging with Service Delivery on specific project requirements and influencing customer transition timelines
• - Supporting the Development team through the SCRUM sprint cycles
• - Liaise with Customer Success to identify patterns and trends in customer issues and enhancement requests
• - Providing demonstrations of your products to internal and external stakeholders
• - New feature education to support user enablement - both internal to the company and external to our customers
• - Collaborate on the definition of product management processes and best practices, internal education around processes and best practices
• - Collaborate with the Product Manager on the definition of objectives and key results for the CIS product
• - Collaborating with the product management team on Quality Management practices through the design, develop and release cycles
• - Providing forecasts on when items will be available in the product
• - Supporting the sales process for estimating quotable development work
• - Collaborating with business development with responses to RFPs and Statement of Work documents

Qualifications and Competencies

• - You are thorough and detail-oriented
• - Excellent written and verbal communication skills
• - Comfortable working in a fast-paced environment with frequent context switching, shifting priorities, and the ability to prioritize effectively.
• - You have a tendency to be positive, creative and curious
• - Understanding of system design & analysis
• - Strong B2B product and business experience, including working directly with enterprise customers and cross-functional stakeholders
• - Experience in the Utilities Industry would be an asset
• - You thrive on working closely and collaborating with others whether they be internal to the firm, or directly with our customers

Expect More From Your Career at SpryPoint

• Work your way -Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta
• Competitive Total Rewards - Comprehensive compensation package that grows with you
• Complete Setup - MacBook + $800 to create your ideal home workspace
• Total Wellness - Health, dental, vision, and life insurance from day one
• Recharge Time - Generous PTO and unlimited sick days
• Future Security - RRSP (Canada) and 401k (US) matching programs
• Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
• Team Connection - Annual company events and team offsites that bring us together

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Accommodations

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Equal Opportunity & Inclusion

SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.

Professional Identity Verification

To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.