Product Owner

Sotalent; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Sotalent is seeking a Senior Product Owner – Workforce Management to lead the strategy, prioritization, and delivery of technology solutions for workforce planning, scheduling, and productivity initiatives.

You will partner with business stakeholders, engineering, and external vendors to translate complex requirements into actionable user stories, drive Agile ceremonies, and measure impact with defined KPIs.

Qualifications

• 5+ years in product ownership/management.
• Experience in Agile environments.
• Translate business needs into actionable requirements.
• Backlog management and prioritization skills.
• Cross-functional collaboration and communication.

Responsibilities

• Own and manage the product backlog aligned to objectives.
• Define product vision, roadmap, and feature priorities.
• Translate business challenges into scalable capabilities.
• Lead Agile ceremonies and refine user stories.
• Collaborate with engineering and vendors to deliver solutions.
• Develop KPIs and measure business impact.
• Balance feasibility, scope, and resources.

Skills

Product ownership

Business analysis

Stakeholder management

Cross-functional collaboration

Communication

Education

Bachelor's degree in Business Administration / Information Systems / Operations Management / Human Resources / Computer Science

Tools

Azure DevOps

Jira

Job description

Are you passionate about transforming workforce management challenges into innovative technology solutions, driving Agile product development, and delivering capabilities that improve operational efficiency and business performance? We are seeking a Senior Product Owner – Workforce Management to lead the strategy, prioritization, and delivery of technology solutions that support workforce planning, scheduling, operational performance, and employee productivity initiatives. This role serves as the bridge between business stakeholders, technology teams, and external partners, ensuring solutions are aligned to organizational goals and deliver measurable business value.

Key Responsibilities

• Own and manage the product backlog, ensuring priorities align with business objectives, customer needs, and operational goals.
• Define and communicate product vision, roadmap, and feature priorities for workforce management solutions.
• Translate complex business challenges into scalable product capabilities and measurable outcomes.
• Evaluate opportunities, risks, and dependencies to inform product decisions and investment priorities.
• Ensure product initiatives deliver meaningful business value while balancing technical feasibility and resource constraints.
• Create, refine, and prioritize user stories, epics, features, and acceptance criteria for Agile delivery teams.
• Partner with engineering and delivery teams to ensure requirements are clearly understood and actionable.
• Lead backlog grooming, sprint planning, refinement sessions, and other Agile ceremonies.
• Provide ongoing clarification and decision-making throughout the development lifecycle.
• Ensure product deliverables meet quality standards and business expectations.

Workforce Management Solutions

• Collaborate with business leaders to identify workforce planning, scheduling, forecasting, operational performance, and productivity improvement opportunities.
• Analyze workforce-related business processes and recommend technology enhancements that improve efficiency and effectiveness.
• Support the design and implementation of workforce management capabilities that drive operational excellence.
• Ensure solutions align with business policies, operational requirements, and organizational objectives.
• Continuously evaluate workforce processes and identify opportunities for optimization and automation.

Stakeholder Engagement & Collaboration

• Serve as the primary liaison between business stakeholders, technology teams, vendors, and operational leaders.
• Build strong relationships and facilitate alignment among diverse stakeholder groups.
• Gather requirements, understand business priorities, and communicate product strategy effectively.
• Manage competing stakeholder demands and prioritize work based on business value and strategic importance.
• Facilitate discussions, decision-making, and consensus-building across functional teams.

Data Analysis & Business Insights

• Utilize data and performance metrics to identify opportunities, validate solutions, and measure success.
• Analyze operational and workforce performance data to support product decisions and strategic initiatives.
• Develop KPIs, success metrics, and reporting frameworks that track product effectiveness and business outcomes.
• Use insights to prioritize enhancements and drive continuous improvement efforts.
• Support evidence-based decision-making across workforce initiatives.
• Collaborate with external vendors and technology partners to support solution delivery and platform enhancements.
• Evaluate product capabilities, enhancements, and technology opportunities.
• Coordinate implementation activities and ensure vendor deliverables align with business requirements.
• Support system upgrades, enhancements, and process improvements through effective partner management.
• Champion Agile principles, product management best practices, and customer-focused solution design.
• Identify process improvements that enhance delivery efficiency and product quality.
• Drive innovation through collaboration, problem-solving, and strategic thinking.
• Influence outcomes and lead initiatives without direct authority.
• Foster a culture of accountability, transparency, and continuous improvement.

Required Qualifications

• Bachelor's degree in Business Administration, Information Systems, Operations Management, Human Resources, Computer Science, or a related field, or equivalent professional experience.
• 5+ years of experience in Product Ownership, Product Management, Business Analysis, Workforce Management, or related disciplines.
• Experience working within Agile development environments and cross-functional delivery teams.
• Proven ability to manage product backlogs and prioritize competing business requirements.
• Strong experience translating business needs into actionable product requirements.

Technical & Functional Skills

• Strong understanding of Agile methodologies and product delivery frameworks.
• Experience managing product backlogs, user stories, epics, and acceptance criteria.
• Proficiency with tools such as Azure DevOps, Jira, or similar Agile project management platforms.
• Experience analyzing business processes, operational workflows, and performance metrics.
• Strong data analysis and decision-support capabilities.
• Understanding of workforce management processes including scheduling, capacity planning, forecasting, productivity management, or related areas.
• Experience collaborating with technical teams to deliver enterprise technology solutions.