Product Owner

Mariforce Crewing; East Hanover (NJ); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Novartis in East Hanover, NJ, is seeking a product management leader to transform CRM capabilities within commercial operations. The role emphasizes innovation, partnerships, and a mature understanding of CRM data and AI applications to drive strategic initiatives.

The candidate should have extensive experience with Salesforce ecosystems (Sales, Marketing, Service), Veeva, and data platforms, and will shepherd backlog health, agile practices, and governance across a global enterprise.

Qualifications

• 5-7+ years of experience in product management, technology strategy, innovation, or leadership roles.
• Deep CRM, AI, and data platform knowledge (Salesforce, Veeva, OpenAI, Snowflake).
• Experience managing backlog health, agile ceremonies, and strategic innovation.
• Excellent communication for stakeholder buy-in.
• Experience with AI-assisted product management and LLM-driven storytelling.
• Ability to align cross-functional global teams around CRM strategy.
• Strong analytical and problem solving, data-driven decisions.
• Bachelor's degree; MSc/MBA preferred.

Responsibilities

• Own CRM capability delivery with governance and compliance.
• Manage backlog health and prioritization; drive agile ceremonies.
• Lead cross-functional alignment across global teams for CRM strategy.
• Develop release notes and stakeholder communications; provide training materials.
• Collaborate with AI/ML teams to apply LLM-driven scenarios to product workflows.

Skills

CRM product management

Leadership

AI in product management

Stakeholder alignment

Agile practices

Data analytics

Communication skills

Education

Bachelor's degree in related field

Master's degree or MBA preferred

Tools

Salesforce

Veeva

Health Cloud

Marketing Cloud

Data360

Snowflake

Job description

Location: East Hanover, NJ Hybrid (3 days (Mon-Thurs), 2 remote)

Duration: 6 Months

Key Performance Indicators

Value delivered: Demonstrate measurable outcomes for the owned capability area (e.g., time saved, improved data quality, increased en-gagement) aligned to agreed KPIs.

Release predictability and quality: Deliver on committed release timelines and scope with strong quality (defect rates, post-release sta-bility, and support volume).

Backlog health: Maintain an actionable, prioritized backlog with clear user stories and acceptance criteria; manage dependencies and tech-nical debt transparently.

Adoption and user satisfaction: Improve adoption and satisfaction for released features (training completion, usage analytics, stakeholder feedback/CSAT).

Process improvement outcomes: Deliver documented workflow im-provements with measurable benefit; ensure changes are sustained through standard operating practices.

Stakeholder alignment: Achieve timely decisions and alignment across key partners; minimize rework through strong discovery and clear documentation.

Governance and compliance: Ensure deliverables follow established governance, privacy, and compliance processes with audit-ready docu-mentation.

Team effectiveness: Receive strong feedback from delivery teams and stakeholders on clarity, collaboration, and execution; contribute to a positive, high-performing team culture.

Communication and enablement: Provide clear release notes, train-ing/support materials, and stakeholder updates that improve readiness and adoption.

Cost awareness: Support cost-conscious delivery by identifying reuse opportunities, avoiding unnecessary customization, and escalating risks/impacts early.

Operational rigor: Maintain accurate documentation, decision logs, and delivery reporting to support transparency and operational excellence.

Experience:

• Novartis seeks an accomplishedproductmanagement leader with experience and demonstrated success transforming CRM capabilities within commercial operations.
  
• Strong innovation, partnership, and intellectual maturity are needed. A comprehensive understanding of best practices in CRM Data and AI applications is key to success in this role.
  

Additional qualifications are as follows:

Proven success in drivingproductmanagement capabilities for large-scale CRM implementations.

5-7+ years of experience inproductmanagement, technology strategy, innovation, or leadership roles, preferably in the pharmaceutical, healthcare, or CRM sectors

Deep understanding of the CRM landscape (Sales, Marketing and Service), including Salesforce (Agentforce, Marketing Cloud, Health Cloud, Data360, Core plat-form), Veeva, and the major and evolving players in the ecosystem.

Understanding of CRM, AI, and Data platforms and architectures (e.g., Salesforce, Salesforce Data Cloud, Veeva, OpenAI, Snowflake, or similar data lake technologies).

Experience being accountable for the operations ofproductmanagement including backlog health and prioritization, agile practices and ceremonies, and driving strategic innovation

Excellent communication skills with the ability to build stakeholder buy-in and alignment

Experience in AI-supportedproductmanagement techniques including LLM sup-ported user-story creation and process mapping

Must possess an ability to foster cross-functional alignment of key stakeholders to create a disciplined, ambitious, and collaborative, global, commercial CRM strategy

Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions

Ability to adapt strategies and approaches in a rapidly evolving technological land-scapeLeadership Competencies

• Bachelor's degree in related field is required; Master of Science and/or MBA preferred
  

Navigate complexity

Enable impactful and fast decision-making.

Identify key issues in complex situations, keeping focused on the big picture and adapting and prioritizing during change.

Demonstrate long term vision by taking a broader view, thinking through indirect consequences and longer-term implications.

Deliver collective impact

• Engage with others and integrate diverse perspectives from colleagues to achieve the best outcome for the enterprise.
  
• Demonstrate influence without authority, work and collaborate across boundaries.
  
• Challenge assumptions, make decisions grounded in data.
  
• Build situational awareness, adapt leadership style to enhance impact of others and performance of team