Product Owner

Jobtailor; Austin (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Jobtailor in Austin, TX, is seeking an experienced Product Owner/PM to own and prioritize the product backlog, translating insights into sprint-ready work and collaborating with cross-functional teams to deliver high-quality SaaS solutions.

You will drive AI-powered support experiences, define success metrics, and use data and feedback to improve adoption, reliability, and customer satisfaction. Strong stakeholder management and agile execution are essential.

Qualifications

• Experience as a Product Owner, Product Manager, Business Analyst, or similar role within agile software development.
• Strong experience managing backlogs, defining requirements, prioritizing work, and driving cross-functional delivery.
• Ability to translate customer needs, business objectives, and technical concepts into actionable product requirements.
• Familiarity with AI-powered products, workflow automation, or agentic experiences, including responsible AI considerations.
• Strong analytical, communication, and stakeholder management skills.
• Experience with SaaS, enterprise software, remote support, IT operations, security, or related technology domains.

Responsibilities

• Own and prioritize the product backlog, balancing customer needs, business goals, technical requirements, and delivery capacity.
• Translate customer, business, and technical insights into clear requirements, user stories, and sprint-ready work.
• Partner with Product, Engineering, UX, and QA to deliver high-quality solutions through agile development practices.
• Drive the evolution of Remote Support, Remote Access, and AI-powered support experiences, including automation and agentic workflows.
• Define success metrics and use product data, customer feedback, and operational insights to improve adoption, quality, reliability, and customer satisfaction.
• Align stakeholders across the organization on priorities, trade-offs, roadmap execution, and release readiness.

Skills

Product Ownership

User Story Creation

Sprint Planning

Workflow Automation

Data Analysis

Backlog Management

Requirements Definition

Agile Development

AI-Powered Products

Stakeholder Management

Communication

Tools

SaaS

Enterprise Software

Remote Support

IT Operations

Job description

• Own and prioritize the product backlog, balancing customer needs, business goals, technical requirements, and delivery capacity
• Translate customer, business, and technical insights into clear requirements, user stories, and sprint-ready work
• Partner with Product, Engineering, UX, and QA to deliver high-quality solutions through agile development practices
• Drive the evolution of Remote Support, Remote Access, and AI-powered support experiences, including automation and agentic workflows
• Define success metrics and use product data, customer feedback, and operational insights to improve adoption, quality, reliability, and customer satisfaction
• Align stakeholders across the organization on priorities, trade-offs, roadmap execution, and release readiness

Requirements

• Experience as a Product Owner, Product Manager, Business Analyst, or similar role within agile software development
• Strong experience managing backlogs, defining requirements, prioritizing work, and driving cross-functional delivery
• Ability to translate customer needs, business objectives, and technical concepts into actionable product requirements
• Familiarity with AI-powered products, workflow automation, or agentic experiences, including responsible AI considerations
• Strong analytical, communication, and stakeholder management skills
• Experience with SaaS, enterprise software, remote support, IT operations, security, or related technology domains

Core Competencies

Demonstrates expertise in managing product backlogs, defining actionable requirements, and driving cross-functional delivery within agile software development. Proficient in leveraging product data and customer feedback to enhance product quality and user satisfaction.

Highest-signal resume keywords

• Product Backlog Management
• Agile Development Practices
• Requirements Definition
• AI-Powered Products
• Stakeholder Management

ATS Optimization Keywords

Hard Skills

• Product Ownership
• User Story Creation
• Sprint Planning
• Workflow Automation
• Data Analysis

Soft Skills

• Analytical Skills
• Communication Skills

Industry Keywords

• Agile Software Development
• Customer Satisfaction
• Technical Requirements
• Business Goals
• Responsible AI

Tools & Technologies

• SaaS
• Enterprise Software
• Remote Support
• IT Operations